05/06/08

Shop Elsewhere

by JEVC

I feel like I am doing a public service by writing this review. My husband and I were shopping for an entertainment center and purposely selected one that was available for delivery in 4 weeks. The piece was delayed 4 times - no one ever called , emailed, wrote, smoke signaled to notify us. Rather, we had to call customer service each time only to be told that it was delayed because of (1) weather, (2) damaged merchandise, and (3) significant back order. The only constant comment was that "it's not us, it's the manufacturer." We finally had to call the Store Manager who sold us another piece that we received in 3 weeks. At this point, we were already into this 3 months, they had erroneously charged our credit card in full (they are supposed to wait until it ships) and felt like we had little choice. Now we are waiting for the promotional "BBUCKS" which no one at customer service seems to know anything about. Our sales rep has never called us back with an answer (11 voice mail messages), customer service (although nice) can't help you with more info beyond what the automated voice tells you and doesn't seem bothered by that, and emails via bloomingdales website go unanswered. The sad truth is that I'm not mean or nasty when I call - I try to get the problem fixed, but no one has answers and no one cares to find them. I guess you have to be bitchy.

Shop somewhere, anywhere else. The next time retailers complain about consumer spending going down, they should perhaps consider that they make it nearly impossible to do business with them.

09/28/07

Worst home furniture service and on-time commitment

by bhovey

I have had terrible experiences in several visits getting service from the often not so busy workers who prefer to stand around and chat than serve customers. Of fairness, this is only in the furniture department, the other departments were attentive. Also, I ordered a dining room set only after confirming it could be delivered within 10 days. I was called and told at least 2 times that it would be delayed. I accepted, although, I should have known something was wrong. Finally, on the day I actually needed it to prepare for a dinner party without out-of-town guests, I was informed that the table was damaged and I would have to wait another 3 weeks. This was after waiting 2 weeks extra from the original date. Then, the next day I received a delivery of the chairs with no table. I don't know how they deliver a dining room set with no table, but I refused. Their customer service could not provide any answers, admitted such and just kept saying "we don't know our systems don't communicate very well", okay then I won't shop there again. It was way too expensive a purchase, and way too important to have on time delivery, then to trust Bloomie's Home. The worst part was they couldn't give any answers and just kept saying they could only look forward. meaning, I could look forward to another lengthy delay for the thousands of dollars I spent with them. I absolutely recommend that you do not consider purchasing any furniture from Bloomie's Home.