Bloomingdale's Home + Furniture Store
Chicago, IL 60610
Phone: (312) 324-7500
- Cross Street:
- Ohio Street
Editorial Review for Bloomingdale's Home + Furniture Store – by Jennifer Olvera
The Scene
Located in the historic Medinah Temple, meandering here is a bit of an ethereal experience--particularly on the top floor where dramatic stained glass windows set a modern-meets-historic tone. Throughout the spiraling space snooty urbanites spree shop, while tourists "ooh" and "ahh" over four floors of upper crust end tables, elaborate kitchen gadgets and baubles aplenty. Its sophisticated and surprisingly approachable staff has been trained to meet most every whim--with a smile all the while.
The Goods
The lower level features high-thread-count sheets, while the main floor caters to foodies with a penchant for kitchen chic. Upstairs levels accommodate to the newly wed and those in need of beds. While nothing here--from the sofas to the soft, fluffy towels--is cutting edge, high construction and traditional, sometimes pubby-country clubby, detailing ooze the taste of those with multiple homes.
Editorial content is independent of paid advertisers. Any expenses are paid for by Citysearch.
Insider Tips
Save MoneyWhen making a major purchase, remember that customers are given seven days after delivery for defect-free returns.
User Reviews for Bloomingdale's Home + Furniture Store
05/06/2008 Posted by JEVC
I feel like I am doing a public service by writing this review. My husband and I were shopping for an entertainment center and purposely selected one that was available for delivery in 4 weeks. The piece was delayed 4 times - no one ever called , emailed, wrote, smoke signaled to notify us. Rather, we had to call customer service each time only to be told that it was delayed because of (1) weather, (2) damaged merchandise, and (3) significant back order. The only constant comment was that "it's not us, it's the manufacturer." We finally had to call the Store Manager who sold us another piece that we received in 3 weeks. At this point, we were already into this 3 months, they had erroneously charged our credit card in full (they are supposed to wait until it ships) and felt like we had little choice. Now we are waiting for the promotional "BBUCKS" which no one at customer service seems to know anything about. Our sales rep has never called us back with an answer (11 voice mail messages), customer service (although nice) can't help you with more info beyond what the automated voice tells you and doesn't seem bothered by that, and emails via bloomingdales website go unanswered. The sad truth is that I'm not mean or nasty when I call - I try to get the problem fixed, but no one has answers and no one cares to find them. I guess you have to be bitchy. Shop somewhere, anywhere else. The next time retailers complain about consumer spending going down, they should perhaps consider that they make it nearly impossible to do business with them.
09/28/2007 Posted by bhovey
I have had terrible experiences in several visits getting service from the often not so busy workers who prefer to stand around and chat than serve customers. Of fairness, this is only in the furniture department, the other departments were attentive. Also, I ordered a dining room set only after confirming it could be delivered within 10 days. I was called and told at least 2 times that it would be delayed. I accepted, although, I should have known something was wrong. Finally, on the day I actually needed it to prepare for a dinner party without out-of-town guests, I was informed that the table was damaged and I would have to wait another 3 weeks. This was after waiting 2 weeks extra from the original date. Then, the next day I received a delivery of the chairs with no table. I don't know how they deliver a dining room set with no table, but I refused. Their customer service could not provide any answers, admitted such and just kept saying "we don't know our systems don't communicate very well", okay then I won't shop there again. It was way too expensive a purchase, and way too important to have on time delivery, then to trust Bloomie's Home. The worst part was they couldn't give any answers and just kept saying they could only look forward. meaning, I could look forward to another lengthy delay for the thousands of dollars I spent with them. I absolutely recommend that you do not consider purchasing any furniture from Bloomie's Home.
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