03/29/09

don't go here

by JFriedlander

I went there this evening with a large group. The waitress not once ask me what I wanted to drink I had to walk up to the bar (keep in mind this was during the dinner portion of the evening). The food was good however what I ordered is not what I received. I ordered a burger, no cheese, no bacon, medium, with onions; not only did the waitress forget to put my order in (I didn't receive it until 10 min after the table received their food) but I got a burger, rare extra bacon, with cheese and no onions. After receiving a late wrong order the waitress not once ask me if the food was OK (however she did chat with my friends while she watched me pick off the bacon and cheese). After this we moved to a table in the back, despite having a new waitress they managed to mess up my drink order several times. Once I ordered a Alpha King, and initially received what looked like a bud lite. The second time the waitress did not stop b the table for well over a half an hour and I went to the bar to order my drinks. When the waitress saw that I had ordered a drink at the bar she was hostile towards the table. I will never go to this place again. Bad food, worse service, and overpriced.

• Pros: good beer list for a wine bar
• Cons: everything else

01/13/08

Ripping off their customers

by andrewthak

We've been coming to 404/Jack's for years and unfortunately won't go back again. A week ago we ordered a wine that we knew well and they poured something completely different. We complained and they said we got what we ordered. We complained to the manager and she wouldn't rectify the situation. We went back again a week later and the same thing happened and the food was awful. What a shame -- used to be a great place before they started taking advantage.

01/26/07

Do not go and do not have a party there!

by jlajlf

They advertise themselves as unpretentious layed back place, this place is anything but that. Do not go here and do not have a party here! I tried to book a 30th birthday party for my friend and two managers were extremely rude and one even hung up on me.

The manager accused me of not wanting to pay the room fee, which I had no problem doing. She also told me they had a minimum of 35 people when the website says a 30 person minimum. They changed their mind in the middle of the conversation and said she just decided not to do parties on Fridays or Saturdays. They also said we will not do a party at 9pm when I suggested that time. They were very rude and condenscending.

• Pros: good wine
• Cons: very rude staff, very rude managers, not accomodating for parties