Union Station

06/15/10

Proof that America's public transportation is lacking

by Amber Gibson

I am a huge fan of public transportation...when it is reliable and efficient, that is. The Metra trains coming out of Union Station are neither.

There have been countless delays and late trains in my experience with Union Station's Burlington Northern Santa Fe line, that I have almost come to expect the delays as part of my daily routine. These random delays are huge inconveniences, especially at the end of a long a tiring workday, it's a hassle I just wish I didn't have to deal with. I have been late for many dinners and appointments due to Metra's incompetence.

I can't believe I spend $100+ per month traveling with the Metra and it is such an unsatisfactory experience. Time is so valuable and Metra does not seem to realize this. For example, this evening, when EVERY SINGLE BNSF train was delayed and there were no trains in the station, Metra did not feel like it was necessary to explain to commuters what was going on and when they could expect to arrive home. We were waiting in the station indefinitely and I ended up arriving home nearly two hours later than scheduled. This type of service time and time again is just unacceptable.

• Pros: The only way I can get home...
• Cons: Long delays all the time, No explanation for poor service

06/06/02

Rather underwhelming

by peterbehle_citysearch

The main lobby is pretty impressive -- if just for its size. But nothing's there. The trains all leave from under the building next door (to the east) and even the ticket booths and food joints are across the street. This is no Grand Central Station -- that's for sure. Get off the train and go experience Chicago -- no need to hang around here.

• Pros: It's just, plain big
• Cons: Not much to see