09/02/09

Slacker attitude downtown

by Eric M

While I love having access to a place to shop for washers and dryers and tools downtown, Sears needs to big-time step up their game to get me as a regular customer.

I have TWICE tried to buy appliances here, first a washer/dryer set (ended up going to Best Buy) and second a dishwasher (ended up going to Abt), BOTH times they couldn't deliver to me. I live in a vintage walkup downtown, and they just didn't want to deliver it there. I told them that with the washer/dryer and all of a sudden it became a big issue to get it delivered. With the dishwasher, I forgot about that problem and told them about where I lived and that I didn't have an elevator and they took the order, but the delivery guy showed up and wouldn't take it up to my unit!

This is downtown Chicago - sure there are a lot of high-rises with elevators, but there are also a lot of older buildings without. If Abt, a suburban super-store, can deliver to my vintage unit, why can't Sears, which is older than elevators and started in the City?

Really frustrating. That said, Sears does have a good price-match policy, so for things that don't need to be delivered it's a convenient place to get things as cheap as locally possible for those of us who live downtown.

• Pros: Extensive mix of merchandise
• Cons: Layout is suburban, and their delivery "service" is poor

08/18/09

No One Answers the phone-they do disconnect

by Ratpita

It is 11am. I have been calling the Sears on State Street since 10:30am and no actual person ansers the phone. The "support" team answers, appologizes and transfers to the "store" but after several rings the store number automatically is disconnected. Disappointing. Guess they don't want the business.

• Pros: None
• Cons: They aren't into selling

06/16/08

Great shopping - few crowds

by dgoldst1

Great place to shop - I live in Lincoln Park and go out of my way to buy tools, appliances. Especially for appliances this is the place - nice lay out clean, and you can actually find someone to talk to. Just a great place to pick up household items in a relaxed environment. If I have the choice I always prefer this to Target, Home Depot. Enjoy it while it lasts!! I'm afraid it won't last, especially in this location, much longer -

• Pros: No crowds; nice service; great for appliances
• Cons: No Parking