Urban Oasis

Beautiful Spa. I have been going to Urban off and on for years, it is near my home. It can be up and down therapist wise, but the facility itself is clean and beautiful. The showers are amazing, I always pick the rainshower.I have seen Anne and Tom and enjoyed their massages. I wish the tables were heated however, the rooms are often cold.…

Big disappointment, short massage on top of that. I scheduled a 90 minute massage. The staff was friendly, the inside looked clean. I could everything in the lobby, which made it hard to fully relax. I asked for a deep tissue massage and kept waiting for the deep part! I thought maybe she was going to loosen me up and then dig in. The massage I got was so weak that the next day I didn't feel any different. I also asked her to focus on some body parts, which never happened. On top of that, the massage was only 82 minutes long! I have been getting massages for years and have never had one shorter than the time it was scheduled for. I do realize that the bad massage was the bad therapist, but the short massage is unacceptable. The entire experience was a big disappointment.…

Horrendous parking can't save the fabulous massage. I'll admit, the massage therapist I had was fabulous and the facilities were clean. However, the spa lacks sophisticated details of say a Bliss or Burke Williams (for those familar with the West-Coast spa) to warrant a return trip. I went in June of 2008. There are no lockers where you could store your things. You have to lug everything around. You can not add gratuity onto your credit card, annoying to say the least, especially when you find out this policy as you're about to pay. The receptionists are not that accomodating. And, the death nail to this "spa": the parking situation is ABYSMAL! The attendants take their sweet time collecting and delivering your car on Maple, which is a one-way street; one of the attendants ran off with my key, and I had to wait 10 minutes before he realized his mistake. The worst part: I called the spa to beg for help in getting ahold of the valet service since not one of the valet attendants was anywhere to be found, and I was told that Urban Oasis has no affiliation with the valet -- pretty ballsy for a spa that engages the valet for their services.…