Elizabeth Arden Red Door Salon & Spa
Chicago, IL 60611-1681
Phone: (312) 988-9191
- Cross Street:
- Walton Street
- Directions:
- Bus: 146 to Michigan and Delware
- Hours:
- Sun-Mon 9am-6pm, Tues 9am-7pm, Wed-Fri 8am-8pm, Sun 8am-7pm
Editorial Review for Elizabeth Arden Red Door Salon & Spa – by Citysearch Editors
In Short
People come for the day, taking advantage of the spa's 20 or more packages--creating a buzz. Serenity seekers look elsewhere. Changing rooms are communal, and accommodations are clean. Abundant massage offerings include the desert stone massage, a Native American treatment using heated lava stones to warm muscles and joints. Skin care options abound, like microdermabrasion and facials. Manicures, pedicures, waxing, makeup, hair, body wraps and advanced massages are signature offerings.
Editorial content is independent of paid advertisers. Any expenses are paid for by Citysearch.
Insider Tips
Know Before You GoWalk a half block east on Walton Street, past the deli and enter through the revolving doors. It's on the fourth floor.
The ExtrasThe company's official website features easy-to-use appointment-booking options that allow you to choose services, technicians, convenient dates and times; however, if you have to cancel, you must call the spa directly and do so no less than 24 hours before your appointment.
User Reviews for Elizabeth Arden Red Door Salon & Spa
04/29/2008 Posted by badger96
I took my sister to this spa for her 30th birthday - we planned to spend several hours, hundred dollars and looked forward to a very relaxing day here. While there, every person with whom we interacted - from the masseuse, to facialist, to the person at the front desk-kept trying to aggressively sell us more costly services and over a thousand dollars worth of products. The kicker was when the masseuse recommended a hair cut and color with their stylists - unprompted! We left the spa NOT relaxed at all and a little depressed that we needed so much more additional work, apparently. I would never ever go there again and most definitely would never recommend it to anyone.
Pros: None
Cons: staff, atmosphere (could hear street traffic), etc
04/21/2007 Posted by karinab
I flew into Chicago from Maryland for the day for my mother's birthday and we had made appointments for a cut/color for two a week in advance for her special day at Red Door Salon. In the middle of the appointment we're told that we weren't scheduled for a cut/color for two but rather a cut/blowdry. The front desk didn't do anything to remedy the situation and took no responsibility. Because it was my mom's birthday and she's a regular customer, Red Door sent her a certificant for a free manicure, which she never got even after reminding them after we checked in. Because the staff was so rude, our hairsylist---who's normally wonderful---go so frazzled and upset that he cut my mom's hair unevenly. The staff and manager promised to reduce our bill to make up for the time lost and misscheduling but when my mom went to paid, she was charged in FULL! Though we had plans directlly after our appt, my mom had to cancel them to get her hair fixed because she was too upset. When she went back in, a hair stylist other than our own, who was out on lunch break, tried cutting my mom's hair DRY, stating it was a "new technique" when really he just wanted to get us out of there. My mom has been in customer service and NEVER complains normally. Not only did Red Door not remedy or take responsibility but they were rude and gave us nasty looks. We felt so uncomfortable that unfortunately we won't be back, despite the fact that we love our hairstylist's work. The fact that they mischedule so frequently puts stress on the hair technicians and because of that they aren't able to produce consistent work. They treat customers HORRIBLY, regulars and non-regulars!
Pros: Location, decor, some hair stylists/technicians
Cons: Horrible rude staff and management that doesn't take responsibility and doesn't fulfill promises to customers
1 out of 1 people found this review helpful
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