12/09/08

Yuck.

by schnitzle

If you are an experienced spa go-er, do NOT go here because you will be disappointed. The locker room is a complete joke...some lockers are exposed to the plywood, and most of them do not lock. I had to move my things three times to find one that locked. In addition, the locker room is VERY small. The relaxation room is hardly that...you have to fill out your paperwork in there, digging a clipboard out from a big bucket in the middle of the room. During the massage I could hear doors slamming and people talking....and when I asked why the head rest on the massage table wasn't in a comfortable position, the therapist simply said that "it had been that way all day"....well then fix it! My group (4 of us) had the last appointments of the day, but they assured us we would not be rushed out after our massages were compete. However, all the water had been removed from the relaxation room, and there was a manager standing in there with us telling us to let her know when we were finished relaxing. Meanwhile, all the therapists are rushing out past us with their coats on, while the manager yelled goodbye to them. We figured we better leave, so I attempted to tell the manager about our less-than-expected experience. She had an excuse for everything of course, so I reminded her about the value of customer feedback. She still didn't get it. Everyone who commented about the pressure they use in trying to sell you products is absolutely right. Bottom line: do yourself a favor and go to most any other spa than this one!

• Pros: more affordable than the good spas
• Cons: numerous

10/27/08

Great cut on my curly hair!

by Brinnan

I saw some reviews on various websites for Red Door Salon last week. I decided to give it a try, so I scheduled for an evening appointment with Lenny. I got a great hair wash with Nicole (she really massaged my scalp), and then a fabulous hair cut with Lenny. I've got incredibly curly hair, so it takes a lot of skill to get it right. He also gave me the best dry I've ever had. Plus, he didn't push a single product or service (though I will be going back for a color). I definitely recommend him and the salon!

04/29/08

Not Recommended - EVER!

by badger96

I took my sister to this spa for her 30th birthday - we planned to spend several hours, hundred dollars and looked forward to a very relaxing day here. While there, every person with whom we interacted - from the masseuse, to facialist, to the person at the front desk-kept trying to aggressively sell us more costly services and over a thousand dollars worth of products. The kicker was when the masseuse recommended a hair cut and color with their stylists - unprompted! We left the spa NOT relaxed at all and a little depressed that we needed so much more additional work, apparently. I would never ever go there again and most definitely would never recommend it to anyone.

• Pros: None
• Cons: staff, atmosphere (could hear street traffic), etc