Merlo' Restorante

08/16/10

RUDE!

by Patcos at Citysearch

We where promtly seated when we arrived but the experience soon changed. The salad was nothing more than lettuce. The main dishes looked like appitizers and everything is overpriced. We had a table of 8 and where told that we where to loud for another table. They where very rude and don't know how to keep customers. There are too many great resturant's in CHICAGO to waste your time and money!

02/22/09

Delicious Bolognese and stewed meat

by GirlScoutsRule at Citysearch

Really enjoyed the dinner. The wine complimented the meal perfectly. Haven't stopped talking about the meal since we ate there.

08/11/08

live and learn

by friargee at Citysearch

Went there once. Saturday night. Party of 6. Service was ponderously slow - waitstaff hard to track down. NOW HERE'S THE GOOD PART: On paying the bill, the owner came over and asked us (nicely) to leave the table so they could employ it for others. Was he blind? We were already on the way out! We were standing. If we had occupied his table for too long, that was our misfortune and the fault of his staff. I wrote him a letter soon after in an attempt to find out what was going on in his head when he requested our departure (we're a fairly quiet, friendly and low key group), but consistent with his rudeness, he did not respond. Considering the relatively high price of his cuisine and the large amount of money I spent, I certainly deserved better. By the way, the food was good, but the memory persists. Live and learn.

03/09/08

I would rather give my business to Olive Garden...

by tootsiemn at Citysearch

From start to finish, my experience at this restaurant was deplorable.

-quoted $25 for drinks at the bar, then charged $32 when I used my visa-red flag, anyone?

-out of several entrees/wine-only discovered after we ordered, and then were told that they were "out"

-1 of the 3 meals arrived cold

-music in the kitchen was so loud, we could hear it in the dining room

-when addressing our concerns with whom I can only assume was the Manager, we were brushed off, essentially told tough-even though he acknowledged their errors (this was also the same person at the bar who charged me 15% more when I used my visa)

-with poor service, an incomplete bar and food menu, and no signs of remorse for a job poorly done...I will not be back, and I strongly suggest you do not go either.

• Pros: central location in LP
• Cons: Service-with an attitude

03/08/08

horrible service,even worse recovery

by kstueland at Citysearch

- Horrible service

- they didn't have the wine we had requested and wouldn't offer us a comparable bottle for the same price.

- they were out of the signature osso bucco

- they would not provide us with any money back for the difference in bottles of wine.

- we tpped, but should not have.

- don't go there

• Pros: good atmospherre
• Cons: horrible service and selection