01/24/09

reservation had no meaning, management made no apology/concession

by cmalinky

we had reservations at 830 and were told we would have to wait only 10 minutes for our table upon arrival. after 45 minutes the hostess tried to put some tables together for us but the manger would not allow this. no one came to talk to us or offer a free drink while we waited, i guess we were suppose to just sit there and wait, so after nearly an hour we simply left, i have never experienced that before at a restaurant in chicago when i had a reservation.

01/18/09

Great ambiance and staff

by foodjunkie2009

I went to Dragonfly for dinner on Saturday. We had a reservation for 7 at 8pm. We had to wait about 15 minutes once we got there because it was a full house. The manager bought us our first round of drinks because it was my friend's birthday. That was one of the nicest gestures any restaurant has ever extended to us. Usually you only get a free dessert (which we also got at the end of the meal). The food was excellent. We ordered the Honey Walnut Prawns which was highly recommended from our server and it's one of the best dishes I have ever had. I will definitely go back just for that dish. The decor is gorgeous and the unmrellas on the wall was very unique. One con was that it was a bit noisy in the restaurant. Everyone was talking very loud. Next time I will try to go on a less busier night.

• Pros: Honey Walnut Prawns, decor and manager bought us 7 drinks!
• Cons: Noisy when a full restaurant

01/18/09

Horrible attitude - Don't every go here

by Bobwho

I went here recently on a friend's recommendation. It was a cold winter night so I had a stylish leather jacket on and wanted to keep it on. They wouldn't let me keep the coat. They said it was a rule that every coat had to be coat checked. I looked around and saw at least 3 other people with coats on. Then a girl had her coat on and they wouldn't let her go up. But after some discussion they let her pass. Then we I pointed this out they said I was being obnoxious, but could go upstairs if I wanted. Then I find out I was talking with one of owners. Absolutely horrible manners. This place is more concerned about making a dollar off of their coat check than if their customers are comfortable. I would have easily dropped over a $100 on drinks on this place. I won't ever go back to such a place with an attitude like this.

• Cons: More interested in making money than customer service