05/24/09

Filthy and Terrible Customer Service

by N2Neal

I along with 6 other girlfriends had a spa party today at HC to celebrate a friend's birthday. Let me just say that I would NEVER and I mean NEVER give any business to this establishment again.

Upon arriving at 9:30AM, which was an INSTRUCTION by the spa, I was told "Were not open." Uuuuuummm...I had to tell her that I was here for a spa party and we were instructed to be there by 9:30AM. She then let me in and ask me to sit in the salon area and wait for the rest of my party. Not at one time did she come back to check on me or even to let me know that the rest of my party had arrived. It ticks me off when they ask you to arrive on time, but they don't provide their services on time. I was scheduled for a 10AM body scrub, but was not seen until 10:30AM.

Our spa party cost around $1200 and they didn't provide any bottled water or any fruit etc. Our Party "officially" started at 10:30AM and we were done at 3:30PM and we did not receive anything to eat or drink. The water given to the spa clients came from a Brita pitcher that was sitting out in the hallway which was also covered in dusk and even the water was not kept on ice or anything. It was literally room temperature. One of my friends had to request cold water and one on the employees went upstairs to get a glass of cold water. WTH? You would think they would at least have cold water for their patrons.

There was no place to store our items, so we literally had to carry our things with us everywhere we went. There was a small brown dirty futon in the spa area for you to wait, but since their was 7 in our party, some of us had to stand up and wait for our services. Also, because that was the only place for us to sit, it was kind of distracting when receiving your services because you could hear conversations from the hallway. Some of the party was asked to leave the "little" sitting area and sit up in the salon....WTH? Sit up in the hair salon in their spa robes to wait for services?....This is utterly ridiculous.

First of all, the place is FILTHY! There was dusk and dirt everywhere. I mean even on the jewelry and hair products that were for sale, upstairs in the hair salon and on the third floor in the manicure and pedicure area. I wouldn't recommend anyone getting a manicure and pedicure there because it's obvious that adequate sanitation practices are not implemented or followed there. Their customer service is lacking as well. For the price of their services, you would think you were going into an upper echelon spa.....NOPE not at all. I've been to various spas with prices cheaper than HC and was treated like royalty and the environment was clean, sanitary and relaxing.

The only positive thing about this spa is their masseuse Elijah. He's excellent at what he does and his talents can really be used somewhere else.

This place is truly unprofessional and tacky. Patrons beware! Do not spend your hard earn money here. It can truly be used at another spa that REALLY puts their clients and customers first.

I can't believe that this place was featured in such magazines as Essence, Ebony, Allure and there was even a mention in O. I was told the salon opened in 2001. I don't how involved the actual owner is with the salon but the people they have in place managing this salon are terrible.

• Pros: Elijah the masseus
• Cons: Customer service, cleanliness, prices

04/10/09

bambi is a snob

by lulukinyozi

i have never received any services from honeychild but i took a resume in seeking employment.Bambi appeared to be nice at the time of the interview but oh she lets the claws out when you are on the phone and shes on her throne.She gave a day to come into the salon and i had to perform three haircuts.My aunt died and her funeral was scheduled for that day. when i called to reschedule this womens response was if i did not make it the next time she told me that if i did not make it there would not be a next time .GASP.I am not angry with Bambi this industry is a very difficult one ,but i hope Bambi reads this .I met Bambi when she first opened she was nicer ,heavier and a lot more humble.With time some of us and im guilty of it become puffed up with pride when you have a gift for creativity and this women is very ambitious and has drive im proud of her .However Mrs Bambi if you do not humble yourself GOD will because he makes all things possible and if you abuse others because you have lost incite and you do not deal with everyone in love you will not last.Reading some of this reviews i know they may be a bit enhanced by disgruntled customers but if you read them there are some consistent complaints.My dear sister keep your head up ,but check yourself before you wreck yourself .PEACE AND LOVE

• Pros: good location wonderful concept
• Cons: nasty staff

01/04/09

Overpriced and below average customer service

by escott81

I bought my younger sister a gift certificate in which she used for a pedicure. All of the receptionist were very polite and professional over the phone as well as in person. However, we arrived for her appointment 15 minutes early and ended up waiting close to 10-15 minutes after her scheduled appt time before anyone acknowledged us. After checking in, we were instructed to wait on the top floor and that her nail technician will be with her shortly. After waiting a total of 15 minutes, a shampoo girl or an assistant of some sort, just so happen to see us waiting and asked us if we were waiting to be serviced. The nail technician that she was waiting for didn't even bother to come over and greet us. If the assistant didn't happen to see us, we would have been waiting a total of an half hour before the nail technician came over. Granted, I understand if the technician was running behind due to her prior client, but isn't it common courtesy to take a few seconds to come over and greet your client and tell them you will be with them shortly if you are running behind schedule? Also, when she did finally begin on my sister, she didn't even apologize for making us wait. If we were at some random nail salon in the hood on the south side, where we usually go, I would expect to wait and not receive the best customer service but for the prices that they charge, I was just expecting a bit more attentiveness from their staff. She received a basic pedicure and even though it was nice, you can get the same kind of pedicure for half the price in your own neighborhood. At least with those places a basic pedi includes a short foot massage. Overall, I do not think the prices are justified and felt the need to write a review because some clients would see the hoopla and media mention this place gets and be greatly disappointed when this place does not live up to its expectations.

• Pros: Nice atmosphere and polite receptionists
• Cons: Overpriced and lacking in staff attentiveness