West Suburban Lawn Maintenance

11/05/09

what happened to customer service???

by Lovemylawn at Citysearch

My mother uses this company for her lawn needs. For the past year this company sends her bills inconsistently, the owner Matt is completely unprofessional! My mother asked him to remove the leaves and he said it would be $90, she said that was too high and he discounted the amount. When the employee came she had to ask him to do her whole lawn because the employee missed an area and then the leaves were blown onto her neighbors lawn and my mom asked him to move the leaves because her neighbor had already removed his and understandably she knew her neighbor would be upset. The owner Matt called my mother and yelled at her and said you shouldn't be telling my guys what to do and if you want the whole yard done you should pay full price!!!

I am not the type of person to leave these negative remarks but this company deserves to get this type of publicity! My mother is in customer service and she is well liked and appreciated for her hard work! Matt - you should not give a discount, and then only do a portion of the job! I know times are tough and your company may not be doing well, but you have NO right to yell at a customer and expect to get away with it! There are consequences to your actions and I believe in the power of word of mouth!

You need to adjust your attitude!!! Good luck sir!

• Pros: gets the job half done
• Cons: Awful customer service