Northwest Recovery Inc

11/06/09

Everyone needs to know this

by Palatine resident at Citysearch

I live in a complex with no assigned guest parking spaces, however, as a guest you have to have a guest parking sticker and it is recommended to park at the end of the complex. My parents have been visiting and staying by me for the last few weeks, and they have a quest parking sticker displayed in their windshield. Their car got towed twice already, first time NWR claimed that they were parked too close to the complex, the second time they claimed that the guest parking sticker was not visible (it was hanging on the mirror of the front windshield! - I don't know how could it possibly be not visible). I had to call police to be able to take the car, because they only wanted to get cash and wouldn't take a debit/credit card, even though they DO accept VISA/MC/Discover. They threw my card at me and told me to get cash or just leave.

FYI: they don't like to take card payments because it's a legal paper trail and may be disputed with your bank or credit card carrier.

Also, when they do process credit card payments they record your full credit card number on their invoice and your copy of a receipt, which is ILLEGAL. If this happend to you, you can send a complaint on the reverse side of your copy of a ticket, and they WILL get a fine of $100.00 for not following Illinois Personal Fraud and Theft and Identety protection laws.

Also, if your car got broken into or just damaged as a result of their towing, you should mention it on the same complaint form, and you will be provided with their Insurance information, which you can take to your insurance company, and they will make a claim. Hope this helps. People and businesses like this should not be on the market, and it is up to us - consumers, to make a difference.

Their annual revenue is $1 to 2.5 million dollars for the employee staff of approximatly 19 people! They make that money by doing what they want and creating their own rules and they wont stop unless someone does something about it. After speaking with Police dept and Business Commerce agent I found our that if there is sufficient ammount of legit claims/complaints filed against NWR - they wont be able to renew their business license.

I have nothing against businesses that perform their job correctly, following the laws, and with human respect. I understand that this is the kind of business that deals with many frusturated customers and sometimes has tough situations to work with. HOWEVER, there is a difference when you come into a place and being treated disrespectfully from the getco, and when a business just breaks the laws and gets away with it. I work too hard for my money to pay for their "weddings" (as mentioned by one of their reps below), and I believe in fair treatment for all.

Please spread the word.

10/27/09

Bull

by jefe5 at Citysearch

i parked my motorcycle in a permit parking only i am a resident but they only give one sticker. i got a warning that i cant park there.ok i understand i moved my licensed fully working bike into the alotted visitor parking where i am supposed to. well two days later it was towed anyway for no reason. this place then had the audacity of telling me it was 500 dollars to get it out.?! i am glad that one of the workers wives commented on the page cause now you can see how there mind sets are. i am filling out a police report and i reported them to the bbb which they have a horrible grade anyway. also i am so upset about having to pay the worth of my motorcycle just to get it out that i called lisa madigans office i hope you had a wonderful wedding cause im pretty sure your anniversary wont be as sweet when your jag of a husband is out of buisness.. what happened to being decent!

• Pros: none
• Cons: everything

08/11/09

Northwest Recovery Inc

by jese50209 at Citysearch

I can't believe this company still exists. Needless to say the cops needed to be called because the driver pushed the owner of the car and called him obsenities. Telling him that if he didn't have a witness he'd be on the ground, also that he'll tow his car even if it's in the driveway next time....its his word against the owner. The owner of the vehicle DID have a sticker placed in the rear window with the date on it. They tow just to tow. They should be PUT out of business! It's unfortunate the association deals with this company.

At least a police report was filed, the guy is an IDIOT for treatening the person that lives there. He should be fired for that.

• Pros: Nothing
• Cons: scam artisits, rude, drivers start fights