Awesome experience!. I recently purchased my wedding dress from A L'amour and I can't say enough nice things about them. My consultant was Marjory, and she was wonderful! She is very knowledgeable about the gowns, and she is extremely nice. She is like a helpful mother figure in what could be a stressful process. When I picked up my dress, it was gorgeous and fit very well. Marjory was as excited as I was for my dress, and genuinely cares that her customers are happy and feel beautiful. If you are looking for a wedding gown and plan on spending a decent amount of money, go to A L'amour. You do have to have an appointment, and you should know how much you are looking to spend because their dresses start around $1200, but when you come for your appointment you will be well taken care of.
Bridal alterations. A L'Amour does not do their own alterations on site. They did, however, recommend 2 seamstresses who specialize in bridal and formal wear. I called both for an appt. - One never bothered to call me back (after leaving 3 messages). The other, Sarah, called me back immediately. I had 2 "Mother of the Bride" dresses altered by her (one had to be cut down by 4 sizes) and her work was amazing! She also performed "surgery" on a very difficult bridesmaid dress and the results were equally impressive. Sarah is expensive, but when you are spending so much on the dress, you can at least know that she will do the job right. I will use her again and highly recommend her.
Bad Customer Service. I went there looking for my bridesmaid dresses and wanted to come back to try the one I found back on to buy it but they wouldn't find time for me really?!? I will go spend my money elsewhere then.
LOVED IT!!! Don't believe everything you read!.
I am very surprised to read all of these negative reviews on here because I have had the BEST experience at this store.
I first came here because it was suggested to me by many of my married friends, newly engaged and other friends who had been in weddings and bought a bridesmaid dress here. From soooo many people telling me that this shop was fabulous, I knew I had to check it out myself!
When I came in for my appointment, I was worried I was going to be overwhelmed with so many dresses, and I already had some ideas of what gown shopping was going to be like, since I am addicted to "Say Yes To The Dress",,, but my consultant put me at ease as soon as we met! The gowns were kept in back and after a brief consultation with her, she went back and pulled out the perfect groups of gowns! This was my first time trying on and I fell in love with all of them, and I was afraid I was going to be over budget, but she was sooo respectful and kept my budget in mind while she showed me gowns. After trying on all kinds of different gowns, I was able to put on my favorites again, looked in a larger mirror and was able to put on veils and other jewelry. Let me tell you, you are not a bride until that veil goes on and then came the waterworks! haha!!! I didn't think I would ever be able to pick out the perfect gown, but I knew it was the one after I tried on my favorites!! Even though it was my first time out, I knew it was it and I didn't have to keep going to shop to shop to shop...who needs to? Besides that, I had my mom there, not an entourage (thank god! lesson learned from "Say Yes") and she loved it to, plus, they are in Lake county and I didn't have to deal with snoody Oak Street, their prices and their Chicago tax, yikes! You get just as beautiful gowns here along with friendly faces and great prices!!!!
After finding my gown, my consultant asked me what I was thinking of for bridesmaids, and I wasn't really sure--but after talking to her, she brought back two perfect choices, and I was able to pick one!!! So, my gown, accessories, and bridesmaids were all done in one day!!!!
I couldn't believe how the day went and I called all of my girlfriends and told them they were right, this shop was the best and I loved it!!!
I could keep going, but I would just like to say again, I don't know why the shop has some bad reviews, because the service, employees, and the selection is amazing!!! (Don't believe everything you read...maybe the issue was the people writing those reviews, lol...again another thing I have observed from watching "Say Yes" marathons...bridezillas!!!)
I have heard bridal horror stories that is why I am sooo thankful I am going to be working with Alamour!
place has gone downhill. I do not support this establishment at all!!! I purchased my wedding dress and bridal veil from this store and had all my fittings done here spending well over 5 grand. When you are getting fitted they do not let you walk around in your dress so I had no idea that later, when I would have to walk down the aisle, I wasn't able to! The dress was too long and I ended up having to carry the dress the entire day of my wedding. To top it off, I tripped over the extra length in the front on the way down the stairs and sprained my ankle and ended up in the ER the first day of my marriage. A l'amour bridal refused to reimburse me for my alteration charges. Which had the dress been altered correctly and they had let me Walk in the dress, we could have avoided this whole fiasco.
Amazing Bridal Store. This store is amazing. After being disappointed by 2 other stores in the Chicago area, I tried going to A L'amour. I did not have an appointment & explained to them that I had had a bad experience shopping for dresses so far. They were not busy, so they went ahead and took me to a dressing room and told me they would give me a better experience...and they did! I worked with Carmel and she was great and very patient with me since I was not sure of what I was looking for. She helped me narrow down my decision and I ended up buying a dress and veil that day! Thank you so much!
A L'Amour Bridal Boutique. The bridal consultant I worked with was Carmel. She was wonderful. She was very honest throughout the entire buying process. Every time I called to asked questions she either got to the phone immediately or called back very quickly. This salon has everything. They have gorgeous designer gowns, jewelry, shoes, veils, bridesmaid gowns, mother-of-the bride gowns. You will not have to shop anywhere else. I bought my dress 15 months in advance of the wedding and Carmel held everything I purchased at the salon until I picked it up 5 days before the wedding. This included my Lazaro dress, matching Lazaro veil, shoes, bracelet, earrings and hair accessories. The seamstress was also very gifted. They tailored my dress 3-4 sizes smaller and it fit me like a glove. I did have to travel from Madison, WI on Wednesday's to get the dress tailored since that was the only date available for the seamstress, but it was worth it. Overall, it was a phenomenal experience. I visited 15 salons in Chicago and Wisconsin and this was the best salon. I'm so happy with my choice.
ABSOLUTELY THE BEST!!. Be sure to ask for Rhonda, who was absolutely amazing. We had problems with a boutique in St. Louis, so we called A L'Amour and did everything over the phone or fax. The dresses arrived gorgeous, perfectly packed, etc. But the big thing is that when a disaster struck (the seamstress from hell in St. Louis ruined five dresses by hemming them four inches too short!), A L'Amour came to the rescue big time. They ordered replacements for us, but since it was eight weeks until the wedding it was too late. Without our even asking, A L'Amour then CALLED THE DRESS DESIGNER IN NEW YORK! They begged for them to sell fabric and even had them ship it overnight. We found a great seamstress/dress designer in St. Louis who used the fabric to add a pretty ruffle to the underskirt, and the dresses were gorgeous again. I know if we had used another salon we would have had major trouble. Three different people at A L'Amour helped us out, including our salesperson Rhonda, another salesperson and the buying manager. Without their help, we never would have made it through this. I would recommend them to anyone. Our whole experience was great. I can't believe some of the other reviews I read on this website. I think a few bridezillas must have been writing them because our experience was wonderful. Happy wedding!
Worst customer service I have ever found!. WOW. So I have talked with this company on the phone about 4 times, each time thinking to give them a chance. First time was a Thursday afternoon I called interested in their dresses and they told me they wouldnt give me a price check over the phone on the gown, I asked to come in and they told me it was appointment only. I went on to ask if I could make an appointment for later on in the day and they said there were none available. I decided to forget this company and research other stores. However I keep coming back to the Siri bridesmaid dress line. I had an appointment scheduled for 515 today. I called at noon to find out if I could make the appointment any earlier and they told me that the consultants were all too busy. This is the only bridal store besides Davids Bridal that does not treat you at all like you are worth anything. At 300 / dress and 5 dresses that was 1500 they just saw walk out the door. I would not send my worst enemy to this store. The Complete Bridal Shop in West Dundee, although newer, will answer your phone calls, and drop what they are doing to satisfy your every need. Talk the extra 15 minute drive to visit them!
I'm really suprised..... I wasn't taken at my appointment time, was take 20 minutes later, which would be fine, but I really think they forgot about me. As if that wasn't enough, when I told them what I wanted, the salesperson treated me like I couldn't afford the gowns at their store. I got so upset that I didn't even try anything on. There are plenty of other shops in the area where you could drop $2000 on a gown, I wasn't going to drop it here.
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