Andrew's Open Pit & Spirit

Doesn't Recommend

charming120

Joined 2 years ago

poor customer service. Ate here with my parents. They were out of entree my dad ordered and offered to bring him a different steak. When the bill came, we were charged an extra seven dollars to cover the different entree. Waitress did not offer to bring menu to my dad to select a different entree. She just told him she would bring him the steak. Then we were expected to pay the difference. Spoke to the manager. He would not take the seven dollars off of the bill. It is said because my parents and I used to eat at this restaurant at least once/month. We will NOT return.