09/09/09
Slow in service
by Quinn82
I'm writing this review after reading the negative review posted by rcarey78 as I had a similar experience recently and people should know about this questionable company. I bought from Krex Computers at the suggestion of a friend who had purchased some items from them with good results. One of the computer parts I received was DOA and Krex was hard to get in touch with. Employees answer the phone but the people in charge of customer claims are nearly impossible to connect with. Took several months to get the item replaced and I still had to pay for shipping a second time. Had no problems with the other parts I received though.
- Pros: prices are cheap
- Cons: costomer service isn't good
09/08/09
Sold me broken product and wont replace or exchange
by rcarey78
First off I would give no star but this review post requires at least 1 star. Back in April 2009 I bought a Marshal Electronics mic from Krex Computers. The item was "new" and the price was good. When I recieved the product only one side of the mic worked (its a duel diaphragm mic) and the side that worked didn't work well. I tried contacting them the next day and continued to try over and over again but the person (manager by the name of Sunil) in charge of returns and refunds wouldn't answer or return my phone call. After a couple of months of going back and fourth with staff there I was able to get the manager on the phone through tricking them, but that didn't help as he pretended he never got a call or message from from me (on my phone bill I and one of my staff had called them 28 times and sent emails). I of course was upset but remand professional... to bad he did not. Wouldn't send a replacement or refund as he said it was past their "20 day policy" for refunds. What a joke! I argued the point more (being that I called them the very next day after recieving the mic) and then he said he couldn't give me a replacement anyway because they didn't have one, still refused to give me a refund. So he said he would check with his boss and see if they can "make an exception" for me... never called me back and still will not return calls or emails. One more thing, he kept saying talk to Marshal about the warranty... but Marshal wont warranty anything from Krex as they are not an authorized dealer and something about counterfeit equipment- seems Krex has done this before. Now I'm the proud owner of a $125 dollar paper weight. So should you buy from Krex Computers? Ha, if you want to give your money away!
- Pros: none
- Cons: shady business and wont return calls, ripped me off.
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