Kampai Japanese Steakhouse

05/12/09

Poor Customer Service- OK food

by carolptasinski at Citysearch

While the food was OK ,the customer service was awful. Last Saturday night we arrived on time for our dinner reservation but had to wait for them to fill the table up. We were able to order but the meal was delayed because of the other guests. The chef was good but gave the other guest one of my party's food. She had to wait an additional 10-15 minutes while very one finished their food. Then at the end of the meal as we waited for someone to return from the restroom we were told that they needed the table and we needed to leave. They allow 1.5 hours for dinner and we were over our allotted time. They were the ones who contributed to this by delaying us at the beginning by making us wait for the table to fill up. Not only were they unapologetic, they thought that what they did was appropriate behavior- so much for an enjoyable experience. I will be dining at other Japanese Restaurants as they will appreciate my business.

• Cons: Just like any other Japanese Steakhouse

01/12/09

What I miss most

by QueenMab2 at Citysearch

I moved down to Florida and Kampai is one of the places I miss the most. I still dream about golden shrimp.

10/02/08

Luggage stolen from restaurant - Do not go there!‎

by atchicago at Citysearch

Went to restaurant with my colleagues on my way to the airport (on a Wednesday evening). I asked the hostess where I can keep my luggage and laptop bag and she instructed me to keep it behind the podium. After 45 min, my cab to the airport called me that they were waiting for me outside.And when I was walking out of the restaurant, I went to up the hostess to ask for my luggage and she said that she has not seen it. My luggage had been stolen! The restaurant told me that I had kept the luggage at my own risk and they had nothing to do with it. My suspicion is on restaurant employee itself as there were very patrons having dinner and even fewer who had walked out of the restaurant during that time. So no matter how the food is - this business establishment is not reliable or trustworthy.

• Pros: none
• Cons: they steal your luggage