03/24/09

Never again

by kelly103

I have used Golan's twice but after my last experience I will never use them again and will warn anyone away from using them. They quoted me a price of $400-$500 to move the furniture from my one bedroom from one side of Lakeview to the other. Once they had all of my things on the truck, I was informed that the cost would actually be $750 and that I needed to give them a credit card to pay or else they would not unload my things. They threatened to take my stuff and put int in storgage, with me being billed for the storage, until I paid their inflated price. When I called the office to complain, I was told the longer I argued the more the move would cost me because the movers were hourly. I ended up paying the bill so that they would unload my truck. And then promptly reported them to the B B B and the state's consumer protection agency. Golan's did give me a refund once I got the B B B involved. DO NOT USE GOLANS. DISHONEST, POORLY RUN COMPANY.

• Pros: gave me a refund once I contacted the B B B
• Cons: do not honor the quote, slow, dishonest

12/02/08

Barefoot movers, crushed and wet boxes

by mgoh

Golan's is awful. We moved from Chicago to Washington DC and 5 of our boxes arrived wet. WET! How do boxes that are supposed to be on a truck arrive wet? Customer service was at Golan's was very hands off after pickup; I was emailed a link describing the process of how to file a claim. No personal contact whatsoever. Also, to file a claim with Golan's you have to use a third party company.

When the movers arrived -- several hours late -- they barely spoke english. One was barefoot. Several of our items, in addition to water damage, were broken or missing. The movers accidentally left a shipping schedule of all the deliveries they were making on their trip, and it turned out our stuff had traveled from Chicago to Georgia to Florida to South Carolina and to North Carolina before showing up in DC. I'm guessing that's what helps them keep costs low, but also contributed to the crushed, wet boxes that held our belongings.

• Pros: Seemed cheap but reasonable. Customer service was good at beginning
• Cons: Significant damage. Poor scheduling. Customer service was hands-off and unconcerned once they had our stuff.

10/23/08

Slow movers, huge price diffrence.

by unhappygolanscustomer

Be careful, you get one price when they come to do an estimate and it will change on the day of the move.

They estimated my move at $850 and the final cost came to be over $1300.

Not a good business practice, I would not use them again.