MiniMoves Inc

August T.

Joined 4 months ago

Terrific! On time, very professional. I would recommend them!!

Recommends

Kurt t.

Joined 22 days ago

Jose and Samuel, well done! Nice work, The guys were great! On time and quick to unload thank you!

Recommends

randywilliams972

Joined 2 years ago

"I have never seen such hard working and professional movers. the entire move of my

daughter’s things has been just perfect"

Doesn't Recommend

Christie M.

Joined 1 year ago

I feel cheated. I hire this company to move me from Bryant, Arkansas to Costa Mesa, CA. When I agreed to pay I told them I needed a pick up date of 11/05/11 because I moved into my apartment on 11/11/11. They did not pick up my stuff until 11/18/11 and did not deliver my items until 12/08/11. Then when they brought my furniture and boxes, my bed was missing the slates that holds the box spring to the bed and my TV stand was destroyed in the moved. I was told that I could go and buy replacement items and submit the receipts for reimbursement. I filled out the company's claim form, attach pictures of the damage stand and missing slates, and the receipts. After 2 months I received their claim check. I paid $14.00 for slates from Home Depo and $250.00 for a new on salt TV stand, but MiniMoves claim check was for $43. 88. In the letter with the check MiniMoves say they only will cover 0.60 cents per pound of the items. That does not even cover half the cost of the items that their delivery people called into the company saying they damage and could not find the items. After I pay it would take me calling three times for someone to answer their phone and 2 out of 10 messages left for Anthony, the dispatcher, the driver, or Aja would actually be returned.

This is my second move cross country, but my first time using this company. I feel cheated, and that they did not honor the contract considering I had to be in my apartment without my stuff for almost month.

Doesn't Recommend

swigs1206

Joined 2 years ago

Terrible Moving Company. These guys were absolutely terrible. I was moving long distance from Massachusetts to Florida in 08/2011 (they contract around the country, not just in IL), and it was one of the worst and most regrettable experiences that I had.

Pricing: Their pricing system is very sketchy and unreliable, based on solely and estimate of how much something weighs, so if you have something like a rug, that is much lighter than their estimate, they still charge you for whatever they thing a rug weighs. Their insurance policy is terrible. They give you the option of either purchasing insurance (about $150 option in my case), but it's limited liability, and has a $500 deductible, which essentially makes it useless if something gets damaged that is less valuable than that. If you decide to not go with insurance (which I did since I was put off by the terms of the insurance that I just described), the only coverage that you receive is $.60 per pound. So if they damage anything, you receive almost nothing in return for your belongings. Not to mention, they actually double charged me for my contracted price, which took another day to have them reverse the charge.

Move Experience: On the day of the move, they moving company that they contracted with showed up 3 hours late. Luckily I was able to work from home that day, but if I actually had places to be and couldn't work from home, it would've ruined my day. When they movers arrived, they were nice enough, but were unorganized as well as not having really any knowledge of the terms and conditions that MiniMoves states in their contract. They also only pack your stuff into a corrugated cardboard container at the location of your move; they were not (most likely true for any long moves) the company that receives and transports your belongings at your moving destination. This is an issue, because they have no incentive to take care of your things, since they are not liable for anything in this transaction. When my belongings arrived in Florida 3 weeks later, everything was damaged. They broke off two of the legs of my dresser that I was shipping, all the boxes were destroyed, so if I had more valuable stuff that the few items that I had, they would most likely be broken. To top it all off, they "lost" my TV, by somehow shipping it to Miami (I was moving to Central Florida), and it took them two days to recover it and deliver it back to my house. It was a miracle that my TV wasn't broken as well, as the expensive shipping box that I bought at Uhaul to ship it in was completely destroyed as well.

Moral of the story is, stay far, far away from MiniMoves. They are a disorganized, sketchy, and generally difficult company to deal with. They were very unapologetic at the state of my belongings; as they claimed innocence since they only contract, not actually ship the items. Find another company, or you will risk having an experience that I did.