Enterprise Rent-A-Car (Reported Closed)

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Contributor

Joined 10 years ago

Editorial Review by Citysearch Editors. North America's largest rental car company boasts a fleet of more than 500,000 vehicles, including 120 different models. Long-term rentals are available.

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gladysgirl

Joined 6 years ago

Go ahead and ring the gong! Seriously.. Last week I rented a car from Enterprise (O'Hare). I must say it was the most positive rental car experience I have ever had.

The car was clean and well maintained. All 5 people I interacted with were friendly and helpful. A cheerful greeter apologized for a delay (5 minutes or less wait time) from a small line, gave out complimentary chilled Dasani, and gave detailed driving instructions. The service agents patiently helped me pick out my car, confirmed I had been offered water, and made sure I understood my driving directions out of Chicago. When I asked about a gong I saw in the lobby, I was told it was left by a customer and travelers are invited to ring the gong to improve bad moods etc.

To be honest, given how poorly travelers are treated by airlines these days, I began to suspect my positive experience. I actually started to worry what would happen when I returned the car! I was pleasantly surprised, when arriving 30 minutes late to turn in the car, that the car was checked in quickly, without any quibbly claims of damage, and without additional fees.