Verlo Mattress Factory Stores

06/14/07

Like sleeping in a hammock

by melen at Citysearch

Beware you will sink into a hole! A hole in the bed and your wallet!

My wife and I tried this mattress in the store and thought it was comfortable.

After the first couple of nights we thought the mattress was great. By about the fourth night we noticed considerable sag where we slept.

After one week we contacted Verlo and told them our mattress was sagging and that our back was hurting. The salesman told us to give it another week because we weren?t used of the mattress and he would have the manager contact us...The manager NEVER contacted us.

After the second week we contacted Verlo, they told us to flip the mattress and that the manager would contact us?Three days latter the manager contacted us and told us to flip the mattress again. The manager told us this was NORMAL and to wait until the end of the 60 days and they would add more cotton to fill the holes in the mattress, and also stated the we would have to pay an additional $160 dollars for a new mattress top. We already paid over $2200 and now they want another $160 to fix the sag!

Two weeks later, after flipping the mattress two more times (a total of 4 flips in one month) we were back to the original side ?hole?. Using my level and measuring tape I measured the indention of 3 inches without anyone laying on the bed, and an indention of almost 6 inches while laying on the bed. I took pictures of this and returned to Verlo with my pictures.

The salesman stated that the mattress must have been defective and he would have the manager contact me?Three days latter the manager contacted me and stated that the mattress wasn?t defective, however that they would pick up the mattress and add more cotton to fill the hole under the 60 day ?Comfort? guarantee.

Verlo did pick up my mattress. It?s been almost a week and I have not heard anything from Verlo regarding the mattress.

It is obvious that the bed is defective. What happened to the ?100% non pro rated warranty? on the mattress?

• Pros: Mattress feels great for the first two nights.
• Cons: Mattress sags by the fourth night. Verlo does not honor their 100% Warrenty.