R Guns

Bad Service (Online Order). I needed a basic, nothing special AR Upper for my collection. After ordering from another company and waiting a week to find out it would be another 6 weeks I called "R Guns" to verify availability. The guy who answered said "yes, we have all uppers in stock". So I cancelled my order with the other company and ordered here. Even though it was $40 more, at least they had it in stock. I ordered Wednesday afternoon. I got a UPS Tracking number email Thursday. Great, I'd get it Monday, or so I thought. I kept checking UPS for tracking and nothing. Does not appear to be in UPS's hands. Monday - Nothing. Tuesday - Nothing - So I called. The girl that answered said they are behind and after looking up my order, assured me I would have it by Friday. So today (Wednesday), I called to check and would you believe, No Barrel! The guy had no idea when they will get them. He did offer another solution which was a different rifling. NOT what I want but it will do. As of tonight, it looks to have shipped and I should get it Friday. BOTTOM LINE: If you want to be lied to, want to pay more and not get what you want - Go to R Guns. I hope it works.…

stay away from R-Guns. I bought a new ar-15 from day one nothing but problems it would cycle had to flip safty on and off to reset triger call r-guns they told we don't know bring it to a gun smith? Brand new gun? well had to spend more money to make it work the parts they used where crap they had to be replaced on my dime.

Stay away…

Ripoff Artist. Walked in at 4 Pm on a Friday. Told the guy I wanted a used Milsurp rifle to pick upo the next day for a shooting match on Sunday. Found one, bought it. Then the guy hands me my reciept and says "see you next week to pick it up". I asked what? I was getting it the next day!

He said Illinois has a 24 hour law, and they close at 3 on Saturdays. I said I am out of town the following week, would be at least 2 weeks before I could get it! I know this, I LIVE in Illinois! What I had no idea about was his Saturday hours!

I said I can have one shipped online cheaper and have it closer to home but wanted to support local business and could someone be there at 4. I was told NO!

I said, OK, Ill just return it now then. He said there is a 15% RESTOCKING fee! I said the rifle is SITTING right where it was when I bought it! Its ALREADY

STOCKED! He said too bad. I could come back later in the week or pay the money to return it. 5 minutes AFTER I bought it!

I informed him that I told him when I walked in that I needed the thing the next day! He couldnt tell me he closed 3 hours earlier than normal when I told him this?

I said, Ill be back for it. However, I have a few friends looking for Ar's and this will cost you alot more in lost sales than the handful of dollars he would get ripping me off. Nope. I could come back, or lose my 15% !

Tisi is THE OWNER! Not to mention I will NEVER buy a thing there as long as he owns the place. And believe me, I buy guns ALOT.

Customer service is not a concept there., the people are rude. 2 guys told my buddy they hated working there because of this guy. He told them to look around, and it sucks to have to work for a tyrant. NO wonder the guys behind the counter dont care. The owner doesnt care!

They lost my business for GOOD.…

just like a used car dealer. i went in there to see about trading in or selling my weapon ,,,they offered me peanuts for what i had and then wanted to charge me full retail price for a used police trade in .. not sure what these guys are up to but i can tell you that i didnt like what i had experienced.…