Superior Ambulance Svc

pat b.

Joined 7 months ago

I am an advocate for a patient that used the services of Superior Ambulance to be transported from a hospital to another facility aproximately 5 miles away. The bill was $4175.00. The incompetant staff billed the patient telling her that medicare declined it...the service had never been billed. I had them bill it and it was denied..the charge was very high. The family went the route of a claims appeal and Superior Amubulance was kept informed of every step taken and continuously stated that the account was ok. The patient has now received a bill, interest included, for the full amount. Superior is NOT waiting for the medicare appeal to be complete. I tried to reason with Lela at Superior Ambulance and all she stated was company policy is to send this account to collection. The customer service at Superior is inadequate. The rep is uneducated and uncaring. My advice to anyone needing the service of a private ambulance to use anyone other than Superior. They are incompetant, rude and they price gouge patienst during a very emotional time in their lives...when they are sick or injured. Superior is a huge black eye to the Emergency Medical industry!!!!

Doesn't Recommend

TSko

Joined 2 years ago

Stay away!. STAY AWAY FROM SUPERIOR! They had me sign release forms without giving me an idea of what I would be charged (literally had to sign it on the stretcher my husband would be transported on which to me is under duress), then sent us to collections before we received our first statement, and charged us more than 3 times what 2 other companies had charged us. It was so high, even insurance won't cover it and Superior can't explain why they are so much higher. When we contacted them to discuss, the only answer the inept and uneducated "customer service" agent could give us, "you signed the form". We went through almost $2M in medical expenses, this company has been our biggest form of heartache and grief. There are others out there that are very good, if you have the chance to check before being transported, please do!!!

Doesn't Recommend

washbucket

Joined 5 years ago

Hiring known and convicted pedofiles. Gary Monroe was employed at Superior, was arrested after molesting his own son, convicted, sent to prison. After he was released he was hired back at superior, with the owners blessing, knowing full well he was a convicted pedofile. He was placed in charge of the police and fire dispatch center. When I brought this up I was threatened with my job, and told not to talk about it. Gary monroe was there for about a year when he relations with another young boy, landing him in prison again. This time in Wisconsin. I wonder If Dave Hill will hire him again? How many convicts work for Superior? I know the man that interviewed me was a convict, his name was John Nichols. I can not in good faith recommend this service to anyone with children. Your child may have to ride in an ambulance with a pedofile. Don't forget about Metro paramedics, I know for a fact the have hired convicts to work there.