Fireplace & Chimney Authority

11/04/09

Failed to deliver work - Poor quailty work - Bad CS

by reviewer1717 at Citysearch

They way they handle complaints is. You take it or leave it. You are on your own.

• Pros: None
• Cons: Many

09/23/09

Response to "Absolutley Horrible‎"

by merchant200371 at Citysearch

Fireplace & Chimney Authority, Inc. is writing this in response to the two negative reviews we have received. These reviews are not from customers of ours but are linked to a competitor who finds the need to bash us on the internet to try and gain business. We have never written a false review ourselves and our workers are respectful and courteous and would never overestimate a job and "peel" out of a customer's driveway. Our managers are also respectful and courteous and would never speak to a customer in the manner in which the review on Citysearch suggests. Instead of internet reviews being the deciding factor, if a new customer is interested we will gladly give customer references for you to call and get real reviews of our work. Thank you.

08/01/09

Absolutley Horrible

by Jredmen13 at Citysearch

I had these guys t my home for a chimney cleaning and instead the kid walked around the house, went up on the roof, and came down with a $4230 estimate. He stated the chimney was unsafe and demanded we have it fixed immediatly. I told him to leave my home and he got very disrespectful with me before pealing out in his van leaving rubber marks in the driveway. i called their office and the guy I spoke to told me, and I quote "you should've got the work done." So I called 2 more companys for estimates and no one else found any issues. These guys are trash

• Pros: NONE
• Cons: Where do I start