Roque Salon

Best Haircut and color in the windy city!. I usually like to visit the place more than once before I am compelled to write a review. I have visited Roque Salon on three occasions. I must say they consistently measure up to the highest quality of service. If you are like me- I do not have time to wait around. All three times the owner - Melinda greets me right on time.

Upon entering Roque Salon you can count on it being immaculately clean with the perfect music in the background offering you an exceptionally stylish ambiance. No need to stop by the nearby Starbucks as the friendly & attentive staff quickly offers you something to drink while you wait for your appointment. You are barely settling in the waiting area when you are seated at the station where you will be getting your fabulous new look. Since I am a perfectionist, I always ask for their top hairstylist-Melinda. Her bubbly personality makes you feel like you’re in good hands instantly. Her highly skilled hands consistently craft the best haircut one can get in the windy city. Once I am done with my perfectly tinted hair color and haircut, I can always count on Claudia's skillful eye to give me a perfect eyebrow shaping and sexy eyelashes. I come out of there feeling and looking my best with a mini- spa visit at the salon. Not to mention that every time I visit Roque Salon my friends say," you look fabulous, absolutely beautiful. What’s different?" Its amazing what a good haircut, color, eyebrow shaping and eyelash extensions can do. That’s priceless! Thanks Melinda and Claudia of Roque Salon for helping me look 10 years younger and helping me feel like a million bucks! You’re simply the best!…

FABULOUS LASHES!!!. I absolutely love my eyelash extensions! The lashes open up my eyes making them look more youthful and sexy. Professional and knowledgeable staff will help you achieve the look you want. This was my first experience with the lashes I didn't know exactly what to expect; they are comfortable and look natural. I will certainly continue wearing them. Thank you Lashe Spot!…

HORRIBLE SALON EXPERIENCE. FYI your brand has to be promoted positively at ALL times/ customers have such a variety of choice.. This was the WORST salon experience I ever had! Had highlights done 1 month prior in this salon to perfection by colorist . Went in for ROOT touch up only and ended up with dark brown hair (no highlights-which cost almost 200 1 month prior). OK- colorist then used 20 volume peroxide on my (already dry) hair to bring highlights back-great- except root color he used was too dark (not same color used when doing initial base/highlight application). So now we have to lift root color back to an orangey brown instead of ELVIRA brown/black-and THEN toner to try to take out brass and bring back blondish highlights. So I can color my own hair orange brown- I was spending money to get a COOL brown and blondish highlights. Not sure where the disconnect came from with the colorist he is a fun person but everything was ALL wrong with my color application today. Go up to the desk after spending 3 hours getting my hair shampooed/ dried, re-dyed (something that should have only taken max-1 hour with a root touch up), and the OWNER of the salon instead of being nice and accommodating which is what people who rely on client satisfaction and word of mouth should be for their OWN benefit- gets an attitude because they don't know how to void transactions properly. BTW- no "I'm sorry for any difficulty," from the owner or the insignificant but ego boosting and client mollifying 10% discount. Instead she huffs "we're not doing ANYMORE voids ( after my credit card has been charged 3x and voided 3x by herself and the desk attendant. When I try to (as tactfully as possible after spending 3 hours getting my hair screwed up and fried (for $90) tell her what a not so pleasant experience I had (no yelling on my part-no cursing) she levels her eyes and has the nerve to say "perhaps this is NOT the salon for you." Darn skippy- I will spend my $$$ happily elsewhere. Note to owner- please lose attitude or your business will suffer. ALSO feel bad about not tipping the shampoo assistants but the cash machine was broken in the salon and you can't add a tip on your credit charge. The owner did tell me I could walk around the block to a cash machine but seeing as how I was already running late due to color error and technical voiding difficulties I didn't have any EXTRA time. SAVE YOUR $$$$ GO ELSEWHERE…