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At a Glance
“do not recommend this location at all.”
“One girl is supposed to be the manager named Brittany but she just gossiped and behaved rudely to people and then the real gem is Kyle who should probably smile and maybe people wouldn't be so mad at how rude and incompetent she is.”
WORST SPA EVER!!!!.
I do not recommend this location at all. Most of the Mario's are bad but this location and Pheasant Run take the award for worst in the state. I could not believe how rude the girls at the reception desk were. One girl is supposed to be the manager named Brittany but she just gossiped and behaved rudely to people and then the real gem is Kyle who should probably smile and maybe people wouldn't be so mad at how rude and incompetent she is. My stylist Frankie was horrible. I thought these people go to training before they cut hair but I guess she did not. I thought after the receptionists were rude that it couldn't get worse but my "stylist" was worse. She even rolled her eyes when I was talking to her. I obviously didn't talk to her the rest of the cut and just felt like crying. She rushed my blowdry and it was not straight at all. The cut was so bad my husband started yelling at me for letting it happen. We had to pay another $50 bucks to get it redone at another salon. This place was dirty, rude and filled with unskilled, uncaring attitudes. I DO NOT recommend this chain to anyone!!
A lot of attitude and no customer service.
I have given MT's several chances, but each time I am disappointed by an overall lack of customer service, not to mention MT's employee's inflated egos. The front desk girls need a class in customer service, starting with the basics of a smile and "hello". I have continued to patronize MT's in the past because of their convenient hours, but not even that is enough to get me to return this time. Unless you like to pay extra for attitude, I would recommend another salon.
Definitely not a good value.
Overrated. Last visit I said I asked for exactly the same highlights as previous visit - but was given a different color! Had to wait in chair for 10-12 minutes waiting for the stylist to arrive and cut my hair...no one offered me a magazine or coffee. No biggie...but when girl arrived she said she has been on break and "I make sure I take my breaks - the day is too stressful otherwise". Finally, I asked for bangs. I didn't get them, and because of the hair cut style, she couldn't change the cut afterwards. Staff up front needs to smile once in a while, too. Get the picture. My rating was generous, come to think of it! I won't be back.