Dinkel's Bakery

Disappointed in Dinkel's. I have been a loyal Dinkel's customer for 17 years. Unfortunately, the past 4 years have been very disappointing, and I have stopped going there altogether, except to order the one cake I know they won't screw up - and that is the White Rose Cake! (It is delicious!) The last two birthday cake orders were screwed up entirely. In fact, I had selected a birthday cake from the website and, to my dismay, when I went to pick the cake up, it was an entirely different design.

And my orders for Christmas have been screwed up every year for 4 years!

I do not know what has happened to Dinkel's over the past 4 years - but it isn't good. I only wish that they would improve so I can return as a customer!…

BEST CAKE and BEST BUTTERCREAM in CHICAGO!. First of all I have to say that my husband and I just moved up north from North Carolina. We went to Dinkel's (after a friend recommended them) to order my birthday cake. I loved all the designs, and even though it was my 31st birthday I ordered a DOLL CAKE! Needless to say, this was the most beautiful cake I have ever seen...BUT WHEN WE TASTED IT...man o man...PURE BLISS! I have NEVER in my life had such wonderful buttercream...it was so fresh, light and creamy...The chocolate cake was delicious too...Everyone at the party loved it! And I think some of my other adult friends will be now ordering the doll cakes too! I had been wishing to share this cake with our friends in NC and just found out I CAN! They have online ordering and they have a chocolate cake I can send down to them!!!!!!!!!!! Dinkels=the BEST! Thank you for creating a new family tradition...We are super excited. To this date we have now ordered and eaten over 15 cakes from Dinkel's and they have all be truly truly YUMMY, beautiful and I feel proud to show them off.…

never again. Let me say that i Loved dinkels until yesterday. I had been going there for a few years and always told people how great they were. Well yesterday i went to buy a small cake and order another for saturday. I was so looking forward to eating the cake, You cannot imagine my disappointment and disgust when i found a hair in the frosting! it was a long white hair, my hair is jet black, and it was actually in the frosting not just on top of it. As i took a bite i saw something poking out of the frosting close to the filling, i pulled it out and it was quite long. Needless to say i called this morning cancelled my order for saturday and all the manager could say was "i hope you give us another chance" NEVER again will i go there.…

horrible owner. I ordered a cake for my son's birthday and the owner acknowledged the mistake with the order but was very rude and would not give a refund. He called two weeks after the problem and offered a 10% discount on my next cake! He was cheap and did not care about losing business. My friend just ordered two cakes from there (not knowing my experience) and I thought the chocolate one was bland. The vanilla and chocolate was better.…