A American Custom Flooring

02/22/09

Avoid

by Annabella2 at Citysearch

Carpet installer made an appointment for measurement and estimate and never showed up. Second guy never bothered to make an appointment. Lots of other places that give better service than that. Avoid.

04/27/07

Terrible customer service eclipses terrible product and installation!

by stermolen at Citysearch

We hired A American Custom Flooring Inc. to install a new Corian counter and windowsills. Although their website said that they would have Corian installed in 10 days, it took 27 days to install. Then, the job was horrid. The Corian had a lot of discolorations. The hole for the sink was cut too big. The support frame hung below the Corian. There was a huge gaping hole beneath the counter. The living room windowsill didn?t make full contact with the ledge. The list of problems is long. Their sales person had told us that our condo would look like their showroom and that our counter would look like all one piece because it would be seamless. That is not what we received. We sent them a detailed email outlining all of our initial problems and photos the same day as the installation. It took 3 days for them to come back to see the problems. They say that they will do what needs to be done to correct the problems and make us happy. We are growing impatient, however. It?s been about a week since the installation, and they have not told us what they will do for us, and they haven?t been especially nice to us. We are obviously unhappy with the quality of the counter and windowsill (singular since one is still missing) as well as the installation. Yet, our biggest anger is with the lack of customer service: response time, lack of solutions & their demeanor. We still hope that A American Custom Flooring, Inc. will correct our problems and will do so quickly. However as each day passes without a solid plan of what they will do to make things right, we are growing unhappier.

• Pros: The assistant to our current contact is nice.
• Cons: Flawed product, sloppy installation, poor response time, behind schedule, & not friendly.