Paragon Auto Leasing Co
Chicago, IL 60639-2586
Phone: (773) 622-7660
User Reviews for Paragon Auto Leasing Co
03/11/2008 Posted by mrgarmon
I rented a 15 passenger van from this company on 2 different occasions. The first time everything was fine, I had no complaints. But the next time a different story. This is what happened. On 3/7/08 I called this company and talked to Phil, who is one of the sons of the owner ( this is a family owned business). I told him I need a 15 passenger van for 1 day ( 3/8/08 a saturday). Phil asked me what time. I said I will pick it up Saturday morning & return it Sunday. Phil told me that they were closed on Sundays. I told him I only need it for 1 day. He said I have to return it Monday, but he will charge me a 1/2 days rental for Sunday. He gave me a price over the phone for a 1 1/2 days rental. I said ok I'll see you in the morning. I went to get the van Saturday morning (3/8/08) between 10am and 10:30am. I rented the van with no problems. However, when I returned on Monday (3/9/08) Phil was not there. Another gentleman named Mike, who I believe was his brother, was there. Mike totaled up my cost and I said to him Phil said he would charge me a 1/2 day for Sunday because I could not returned Sunday & I needed it for only 1 day. Mike said Phil did not put it I writing so I need to call back in the afternoon & speak to him (my lesson learned get everything in writing). I understood where Mike was coming from. I called back around 5 pm & talked to Phil who act like he did not remember me from Saturday & because he didnt write it down he couldnt honor my request to be refunded for 1/2 day rental. I believe he intentionally didnt write down because he never wanted to honor what he said. Now he told me he would give the discount on 2 different occasions. When I talked to him on 3/7 & when I picked the van up on the morning of 3/8. But check this out Phil told me that his brother said I may have overheard a previous customer's conversation & now I feel I'm entitled to a discount. I said I only want what I was told. Never again!!!!
Pros: plenty of vans I didnt need to maked a reservation
Cons: not opened on Sundays year around
