West Loop Auto Body

Recommends

AriannaGonz

Joined 3 years ago

Surprising and Helpful. When you get into a car accident it just s*cks. There is not much you can do about it but just get the leg work done and hope that the mechanics dont screw you. My insurance approved West Loop, I dealt with Ryan - he was awesome. He was more than diligent in getting my estimate sent and took care of all the leg work in following up with the insurance claims rep. I actually didn't do anything. My reimbursement came before the car was finished and because they accurately guessed on the total cost and time of the car, I was not inconvenienced at all. They even picked and dropped me off.

Recommends

dw1234

Joined 4 years ago

Would definitely recommend!. I needed a few repairs on my car: rust removal, bumper repairs, all over detailing, etc. I compared a few estimates and felt the most comfortable with this place. Ryan was extremely helpful throughout the entire process, the car turned out great, and the cost and time to repair were exactly what I had been told up front. I would definitely recommend them!

Recommends

edanderson

Joined 4 years ago

Very Confident in this shop!!!. I visited a number of body shops before visiting this shop and read all the reviews about the shop on google. The positive feedback/reviews was too good to be true. The personal touch of treating their customers, their honest quote and estimate made my decision FINAL. My decision was to use this shop. I was not hesitant in my decision. These guys proved that the reviews are correct!!! This is a Top of the Line shop. Again I visited alot of shops and this shop is head and shoulders above the rest!!! Use them - you will not be dissappointed!!!

Doesn't Recommend

Michele4998

Joined 5 years ago

Definitely would NOT recommend!!!. I had Halloween vandalism done to my car in October 2008. I took the car in for repairs through my insurance. As of today (late December), the car has been into their facility three times and is still not repaired correctly. The paint is beginning to bubble after less than two months and my newly installed convertible top was installed incorrectly, rattled, and let in wind. The solution to this consisted of attaching a silver bar on my window to stabilize the top instead of just taking the top off and re-repairing it correctly. Also, the top that was installed is not the one that was originally on my car when I brought it in.

Yes, it is definitely time to talk to a manager but when you call, you are on hold for at least 5 to 10 minutes while they find one of the 8 "managers" in the facility to help you. I have asked to speak to the main facility manager and was told that there isn't one (definite smoke screen). Sigh... All I want is for my car to be repaired and not spend the entire holiday season running back and forth to their facility, obtaining numerous rental cars, and being disappointed in the state of my car.

I would strongly deter anyone from taking their vehicle to this business, unless they just have a lot of free time and enjoy drama.

Recommends

Betty1225

Joined 5 years ago

Amazing Body Shop!. West Loop Auto did a very nice job on my car. There service was very fast. We will definitely be recommending their service to others. They cleaned my car very nicely. Was not expecting that! They went above and beyond my expectations! Their the best.

Recommends

PatB1960

Joined 5 years ago

5 STARS!!!! Top of the Line!. I was referred to West Loop By State Farm Insurance and I must say that West Loop is Top Notch. I was amazed by how helpful everyone was there. I am very satisfied with the work done on my car and I would definitely use them again.

Recommends

tim1980

Joined 5 years ago

West Loop Auto Body is always there for me!!!!. Not my first time here - unfortunately, but when I get into this kind of car trouble - West Loop is always there for me. The office kept me informed the whole time. I had to get my insurance company invovled this time and West Loop walked me thru the process. NO HASSLES!! They also have a new remodeled office which really nice. Definitely not like your "typical" dirty body shop. Good quality work and did not take too long. This is my second time here and I will use them again. If you need your vehicle repaired I would suggest you go to West Loop. A++++++

Recommends

lc1980

Joined 8 years ago

GREAT experience. My auto insurance company referred West Loop Auto Body after I filed a claim. I had deep scratches on both sides of my car due to an unfortunate accident in a car garage. I worked with Ray, who was incredibly helpful and went above and beyond his call of duty to get my car fixed and looking like new. I highly recommend West Loop Auto Body for a stress free experience.

Doesn't Recommend

mkdeloach

Joined 6 years ago

CAN YOU GIVE NEGATIVE STARS? WORST IN THE CITY. My experience is very similar to the other person I noted that rated this place. I can't begin to tell you how horrible the whole experience was. Everything the previous person before me said applies and I have more. I finally got my car back after a very long wait. They had not even repaired the rear end of my car. There are so many mechanical issues with my car, it rattles when I drive it, it groans when I turn right, left or stop. It makes the loudest grinding noise that it hurts my ears when I first take off. It is a BMW with 50,000 miles and I never had any problems before. Now it is a piece of junk, and the auto body shop says that it is wear and tear on my car. The people there are 100% incompetent. Don't put yourself through going to this place. Nothing of this transaction ended up good for me. Even the brand new hood on the car was on TWISTED, they couldn't even get brand new parts on correctly. Allstate was the insurance of the other driver and they sucked too. Both sides say, its wear and tear on your car, I think they were in bed together. Funny, the two cars before this I drove for 250,000+ miles and never had any issues whatsoever. Now I have a premium car that is known for how long it lasts, and I have "wear and tear" on parts that I have never had to touch on autos with 250,000+ miles! MY FINAL WORD IS "WORST NIGHTMARE I EVER HAD", A VERY EXPENSIVE CAR RUINED IN THE HANDS OF DISHONEST, INCOMPETENT , HORRIBLE AUTO BODY SHOP.

Recommends

dickyfitz

Joined 6 years ago

BEST BODY SHOP IN THE CITY. MY TOYOTA CAMRY WAS INVOLVED IN AN ACCIDENT MY DEALERSHIP SENT ME TO WEST LOOP AUTOBODY. WHEN I CALLED TO HAVE THE CAR TOWED TO THEM NOT ONLY DID THEY TAKE CARE OF SENDING THE TOW TRUCK THEY HAD ONE THERE OFFICE PEOPLE PICK ME UP . I RENTED A CAR RIGHT IN THE BODY SHOP FOM ENTERPRISE IN LESS THAN A WEEK THE CAR WAS DONE . LOOKED BETTER THAN BEFORE IT WAS EVER DAMAGED GREAT PLACE AND GREAT PEOPLE ........