West Loop Auto Body

08/19/09

Would definitely recommend!

by dw1234 at Citysearch

I needed a few repairs on my car: rust removal, bumper repairs, all over detailing, etc. I compared a few estimates and felt the most comfortable with this place. Ryan was extremely helpful throughout the entire process, the car turned out great, and the cost and time to repair were exactly what I had been told up front. I would definitely recommend them!

• Pros: quality of the work, professionalism, timeliness
• Cons: none

07/23/09

Very Confident in this shop!!!

by edanderson at Citysearch

I visited a number of body shops before visiting this shop and read all the reviews about the shop on google. The positive feedback/reviews was too good to be true. The personal touch of treating their customers, their honest quote and estimate made my decision FINAL. My decision was to use this shop. I was not hesitant in my decision. These guys proved that the reviews are correct!!! This is a Top of the Line shop. Again I visited alot of shops and this shop is head and shoulders above the rest!!! Use them - you will not be dissappointed!!!

• Pros: Great Staff, Very Professional, Timely
• Cons: nothing I can think of.

12/30/08

Definitely would NOT recommend!!!

by Michele4998 at Citysearch

I had Halloween vandalism done to my car in October 2008. I took the car in for repairs through my insurance. As of today (late December), the car has been into their facility three times and is still not repaired correctly. The paint is beginning to bubble after less than two months and my newly installed convertible top was installed incorrectly, rattled, and let in wind. The solution to this consisted of attaching a silver bar on my window to stabilize the top instead of just taking the top off and re-repairing it correctly. Also, the top that was installed is not the one that was originally on my car when I brought it in.

Yes, it is definitely time to talk to a manager but when you call, you are on hold for at least 5 to 10 minutes while they find one of the 8 "managers" in the facility to help you. I have asked to speak to the main facility manager and was told that there isn't one (definite smoke screen). Sigh... All I want is for my car to be repaired and not spend the entire holiday season running back and forth to their facility, obtaining numerous rental cars, and being disappointed in the state of my car.

I would strongly deter anyone from taking their vehicle to this business, unless they just have a lot of free time and enjoy drama.

• Pros: Drove some nice rental cars while waiting for my vehicle.
• Cons: Repairs are sub-standard.