Recommends

ShivaR

Joined 4 years ago

Great price. Great purchase experience. I saw some negative reviews online and avoided this dealership when I was in the market for a BMW 328 xi.

After making my purchase through Patrick BMW, I feel like I should have gone to them earlier!!

Other dealers were either not eager to put in an extra effort (Iam first-time BMW buyer) or they didnt like the fact that I had done my research about pricing online.

Angelo, the salesperson at Patrick was very friendly, straightforward and gave me a great price at the get go. Except for a small delay with dealer transfer (may be not the dealer's fault), the purchase experience was very pleasant. In fact, it was the first time, I had a no-hassle purchase experience with car purchase (bought 3 cars so far and have been to 12-15 dealers so far).

Doesn't Recommend

sarabucktown

Joined 4 years ago

THE WORST CAR DEALERSHIP IN ILLINOIS! STAY AWAY. THIS IS THE WORST CAR DEALERSHIP IN ILLINOIS! STAY AWAY! My husband and I went there over the weekend to pick up a new car for him and when we got there, what we were emailed about pricing and bottom line was not the case. Not to mention, the Manager could not have been any ruder and disrespectful to us! We had a check all ready to go and they let us walk away because they pulled a bait and switch on us! They should be shut down and investigated. Take my advice, go to any other dealership but Patrick BMW!

Doesn't Recommend

HalldioneY

Joined 5 years ago

Customer Service?. My fiance' has an BMW that I drive often. All maintenance invoices are in his name. Dean the manager of the service department has my fiance' cellphone number and his work number, which both of them do allow access to voicemail . My fiance' has instructed Dean to call him for any matter. Dean the service manager has continue to call me sharing invoice amounts and to inform me if my fiance' is not at work.

The company has my number because I always pick up the vehicle from the loop area where my fiance' works. In the past, the drivers would drop off and deliver to our home, which I am told now ,that the drivers do not want to come this far.

Since the vehicle has been service at this facility, I noticed additional miles on the vehicle as though someone had been driving it. The vehicle had been returned with a scratch on the lower fog light and a broken shield. When snow tires were placed on the vehicle they did not seem rotated and I was stranded on the expressway with a flat until help came. Dirt prints were not wiped off interior, sometimes the vehicle was not returned with a courtesy wash, after service there were still problems with the vehicle.

The last upseting situation ,was when I was called by the driver stating that he could not deliver the vehicle because the door handle was broken, which was not broken before it was delivered. Then ,when I met up with the driver in order to get the vehicle, it was delivered with the gas light on stating only 3 miles to go. The driver stated that his $10.00 gas cards were empty.

I do not know if this is Schaumburg BMW normal service or Poor Manangement. I plan to further voice my complaints.

Recommends

ames1

Joined 7 years ago

Excellent service!. I bought my BMW from Patrick and haven't been disappointed! The staff there is just great! I can just drive my car up to the service department anytime and they are quick and ready to help.