05/26/09

OK good, TERRIBLE service

by ErinAnn

I visited Yu's yesterday after I swore a few months ago I would never go back. The first time I had to wait 15 minutes for my waitress to come back to ask for the check. Then I waited another 20 minutes (no joke) for her to come back and take my money. Well the 20 minute wait was enough, she never showed so I took the bill up front to pay, only to notice the soft drinks she had asked if we wanted, were charged as a refill 3 times. I was never notified about the charge for refills and I did not ask for a refill, she offered. The manager did not take them off my check. Yesterday I asked the waiter for a little container for some of the sweet and sour sauce (i had 2 crab rangoon left) so you can imagine I needed a VERY LITTLE bit of sauce. He said he would charge me SO.... I put some of the sauce in my tea cup I never used and took off with it. The service at this restaurant is the worst I have seen. I took my sister as she was in town and she was not impressed AT ALL. I have never been to a restaurant with such terrible service.

• Pros: location
• Cons: service

04/27/08

Poor Service

by AdamN

The food was excellent. Unfortunately, the service from our waiter Raymond was absolutely terrible. We asked for soup while we were waiting for the remaining two members of our party to arrive. Raymond yelled at us saying that he wouldn?t do that. He stated it was too much extra work to bring our soup out first and then bring out their soup once they arrived. One of our party members also had to go grab him to bring drink refills. This was because he didn?t come to check up on us after our food arrived. Finally, he counted the money we left him right in front of us while we were getting our coats on. He then proceeded to question us on the 15% tip that we left. As far as our group was concerned, that was a generous tip for the unbelievably pour service. I?ve been to Yu?s many times and the service has never been good. This time was by far the worst though. My suggestion, there are plenty of good Chinese restaurants in the Schaumburg area that serve good food with great service. They deserve your money more that Yu?s does.

03/29/08

Disgusting Place - Black Hair in Food and Rude Service, Ownership

by ambitiousblonde

Had lunch here a few days ago. This is the second time I have been there in the past few months and found the place both dirty and the service horrible. When I found a black hair in the fried rice and informed the waiter, he simply shook his head and walked away!! I called him back and asked him to take the plate away since I had lost my appetite. When he charged me even though I didn't eat two forkfulls of my food, I asked to speak to the manager, who proceeded to ask what I wanted him to do about it??? I paid the bill in full and told the manager that he lost a customer. Disgusting place and horrible service to boot!