“If your looking for a classy and comfortable place to eat good food, come to Yu's Mandarin.”
“Yu's is awesome, food, drinks, service all number one.”
“Only choose Yu's Mandarin if you really enjoy exceptional quality Chinese cuisine, efficient and courteous service at reasonable prices; the setting is exciting, the kitchen is fully visible from the main dining area, watch the cooks in action preparing y”
“Everything on the menu is great!”
“This is a great chinese restaurant to visit.”
“It's not my favorite Chinese Restaurant, but I WILL definitely go back.”
“OK good, TERRIBLE service”
“They have really good deals for Lunch.”
“This thought started when I brought a large group there only to have very very slow, impolite service such that I felt rather embarrassed to have suggested the restaurant.”
best chinese food I have ever tasted!. best chinese food I have ever tasted! I love that you can watch the chefs cook, and they even put on a noodle show on thursdays.
New Owners, still good, still busy.
Once of the best Chinese restaurants in the suburbs. They will go on a wait regularly so get there early.
Some great lunch specials that end up being 50 cents more then bad fast food chains.
Bean ice cream is delicious.
Finest Chinese Food in Chicago and the Midwest. Only choose Yu's Mandarin if you really enjoy exceptional quality Chinese cuisine, efficient and courteous service at reasonable prices; the setting is exciting, the kitchen is fully visible from the main dining area, watch the cooks in action preparing your delectable meal. There is no better Chinese food experience in the Chicago area or the Midwest. Don't miss this gem!
My son and I shared a very pleasant dinner and evening with my "Chicago" friend at this place since I had a meeting at Chicago this week.
The waitress is very nice, helping my friend and I ordered seven dishes. The orders came to table in a timely manner, every dish was super delicious with high quality. Not only this is for more authentic Chinese dishes, but also I enjoyed one Korean’s dish they recommended.
I had a dinner at this place three year’s ago when I sent my son to college at Northwestern. Food quality has been raised up and better than what I remember at Yu's, and service provided to us was nicer and friendlier. Everything is going extremely well. Because my son and I enjoyed food and service so much, I decided to order additional three dishes for him to take home.
I cannot wait to be here again if I'm in the area. In addition, I would tell others about it if they have chance in Chicago.
OK good, TERRIBLE service. I visited Yu's yesterday after I swore a few months ago I would never go back. The first time I had to wait 15 minutes for my waitress to come back to ask for the check. Then I waited another 20 minutes (no joke) for her to come back and take my money. Well the 20 minute wait was enough, she never showed so I took the bill up front to pay, only to notice the soft drinks she had asked if we wanted, were charged as a refill 3 times. I was never notified about the charge for refills and I did not ask for a refill, she offered. The manager did not take them off my check. Yesterday I asked the waiter for a little container for some of the sweet and sour sauce (i had 2 crab rangoon left) so you can imagine I needed a VERY LITTLE bit of sauce. He said he would charge me SO.... I put some of the sauce in my tea cup I never used and took off with it. The service at this restaurant is the worst I have seen. I took my sister as she was in town and she was not impressed AT ALL. I have never been to a restaurant with such terrible service.
Poor Service. The food was excellent. Unfortunately, the service from our waiter Raymond was absolutely terrible. We asked for soup while we were waiting for the remaining two members of our party to arrive. Raymond yelled at us saying that he wouldn?t do that. He stated it was too much extra work to bring our soup out first and then bring out their soup once they arrived. One of our party members also had to go grab him to bring drink refills. This was because he didn?t come to check up on us after our food arrived. Finally, he counted the money we left him right in front of us while we were getting our coats on. He then proceeded to question us on the 15% tip that we left. As far as our group was concerned, that was a generous tip for the unbelievably pour service. I?ve been to Yu?s many times and the service has never been good. This time was by far the worst though. My suggestion, there are plenty of good Chinese restaurants in the Schaumburg area that serve good food with great service. They deserve your money more that Yu?s does.
Disgusting Place - Black Hair in Food and Rude Service, Ownership. Had lunch here a few days ago. This is the second time I have been there in the past few months and found the place both dirty and the service horrible. When I found a black hair in the fried rice and informed the waiter, he simply shook his head and walked away!! I called him back and asked him to take the plate away since I had lost my appetite. When he charged me even though I didn't eat two forkfulls of my food, I asked to speak to the manager, who proceeded to ask what I wanted him to do about it??? I paid the bill in full and told the manager that he lost a customer. Disgusting place and horrible service to boot!
Completely rude owner and staff. Dirty place with cochroaches.. I have been here a handful of times. Certain dishes good. While others ..just ok. I must say the staff there was not so pleasant. Didn't seem to care about you and your needs. Always a long wait. I went there with my boyfriend. I ordered some fish dish. It was ok...a little too salty. The soup was good. But we were so disgusted as we started to eat our food, a little cochroach ran across our table. My boyfriend was so disgusted. He completely lost his appetite. So, here I was thinking eww gross, but sh*#t happens. They obviously need a better exterminator. Well from my boyfriend freaking out and refusing to eat any further. He told our waitress who didn't seem to give a damn. So, we then spoke with the owner. OMG!!! He was so rude and cocky. I couldn't believe how unprofessional he was. His exact words to us: Ok..so..a bug....they're everywhere right...You know....what do you want? Then he patted my boyfriend on the back and acted as if it was no big deal. As if cochroaches are a normal everyday thing at the restaurant. He then told us he would give us a 10 percent discount. Unbelievable!! We took 2 bites of our food. He should of not charged us at all. My boyfriend paid with his debit card. The waitress comes back and tells us it doesn't work. When it should have worked. It was as if they wanted us to pay cash, thinking our card was fake or something. These people here are so weird and rude. We have never ever gone back again!! This place should be reported to the health dept.
Advice. For everyone that wrote a review 2 or less, you people SERIOUSLY GOT THE WRONG STUFF! That food you people ordered -- I could imagine the taste that you people were describing. What you should get is the real Chinese menu -- if you are not able to read Chinese, don't get beef or the non-flavor chicken. I am Chinese -- this is my second time there and it was great. The first wasn't as entertaining, but the second was just amazing. If some of you are complaining about service -- well, let's just say that they are sometimes friendlier to us maybe because we're Chinese, but I'm sure that some of you have wrote 5 out of 5 and are not Chinese and still think it is great service. This is probably because you are either lucky that your waiter was nice (like mine sometimes) or, they might think you are being too cheap by buying too little food. Heck, why would you buy so little food? All that waiting just to spend a couple dollars? Also, if you are going to be stupid like that, DEFINITELY use CASH. This is very important, because one of your reviews is about the credit and debit card business. This is my experience on Yu's Mandarin.
How could you people say this food is good?.
Good for whom? Maybe the northwest burbs is so lacking in good chinese you think this is good.
Last night I made and paid [costly by the way] a pick up order for 2. 2 soups, 1 appetizer, and 2 entrees. The cost was $34. I ordered wonton soup and the mongolean beef. My partner ordered the hot and sour soup and Szechuan chicken. The appetizer was fried dumplings.
*The meat in the dumplings was under cooked
*My wonton soup had shrimp with shells still on them [imagine my surprise and disgust when I crunched into soup]
*The mongolean beef tasted like shoe leather [seriously-hard and dry strips of meat]
*the chicken he ordered was deep fried [it was basically sweet and sour chicken wtih a different sauce-it was a joke]
I even tried to cut it in small pieces-but it was not digestible. It was late, and I threw it away. Knowing what poor quality of food it was, I called the manager today [less than 24 hours later]. He told me "You're the only one that has ever said our meat is like shoe leather-bring me back your food and Ill replace it".
Sure.. because I save all bad food for a wasted trip back to the restaurant to get it replaced by more bad food.
Bad customer service
Save yourself some time and get good chinese somewhere else.
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