Century Tile & Carpet

Doesn't Recommend

doggieresq

Joined 6 years ago

How disappointing!. Two years ago, I bought ceramic tile flooring from this Century store for a bathroom renovation. Everything went smoothly.

Now I wanted to buy more of the same tile flooring for my kitchen renovation. Last Friday, I called the store and asked whether the tile was still available. The sales guy said he would have to call the supplier, but he would call me back.

He didn't. I waited until the next day, then called him again. He said, "Things got busy around here." Period. No apology. Of course, now that it was Saturday, he wouldn't be able to call the supplier until Monday, but he assured me he would call them and then call me on Monday to let me know whether I could get the same tile.

Monday has come and gone with no phone call from the store.

So I called another store, which was much more helpful--although they couldn't get the information for me because by the time I called them, the supplier's office was closed.

In this economy, is it possible that Century on Diversey is doing so amazingly well that they can afford to ignore a customer? A REPEAT customer? Apparently.

I won't be back.

Recommends

sbilby

Joined 4 years ago

Good selection and prices. Century Tile is a great source for Chicago flooring. The sales staff really cared about what I wanted and needed and got me the perfect floor for my downstairs. I will come back and see them when its time to remodel upstairs!

Recommends

GCR

Joined 4 years ago

Chicago Flooring Store - the best. They helped me pick out fantastic porcelain tile for my kitchen. The installation went well and it looks great in my home.