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Public Storage
“called and spoke to a very helpful representative from their central office, but upon arriving at the 1414 S. Wabash location, the service took a steep turn for the worse.”
“called and spoke to a very helpful representative from their central office, but upon arriving at the 1414 S. Wabash location, the service took a steep turn for the worse.”
“inquired further about the more expensive spaces and could not be told why these spaces (with apparently the same dimensions) were more expensive.”
“This was quite possibly one of the worst customer service experiences I have had in a long time.”
Editorial Review by Citysearch Editors. Gated self-service storage facilities from 25- to 300-square feet. Local and long-distance truck rental and packing supplies available.
Dont buy boxes here. Terrible experience overall, salesperson told me I could return boxes but failed to mention I had to do it within 30 days, AND at the same location. On one location I went and there was a sign on the door "will be back later." So I tried to go to a public storage closer to where I had moved and they wouldnt give the refund since I bought them somewhere else (not sure what somebody would do if they moved to a different state). I went back to the original one (the one on Broadway and Irving Park) where they wouldnt refund me for having gone past the 30 day mark (by about 2 weeks). So not only could i not return my boxes, but I had to pay for the gas to get there. I went on their webpage and the only way you can leave a complaint is by creating an account - NO WAY would I trust those crooks with my email address. If you need to buy boxes I'd say try a place that stands by their products. Its bad for the community, bad for the consumer, and bad for the environment to buy boxes that wont go to use. I donated mine to the salvation army just so they wouldnt sit in a landfill for a few hundred years. Public storage should be ashamed of themselves.…
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This was quite possibly one of the worst customer service experiences I have had in a long time. I called and spoke to a very helpful representative from their central office, but upon arriving at
the 1414 S. Wabash location, the service took a steep turn for the worse. The salesperson on site was extremely unprofessional. First of all she told me that the space I had reserved was not available, and that only more expensive spaces were available. The space for which I had received a confirmation number "had other people's stuff in it." I inquired further about the more expensive spaces and could not be told why these spaces (with apparently the same dimensions) were more expensive. Add to that a litany of other costs and the new price came out to be 20% higher than I had anticipated. When I asked her for a final total, I was told that she didn't know until she ran all the paperwork and that would take 30 minutes. She wasn't going to run the paperwork unless she knew I was going to purchase. I told her I wouldn't purchase until I knew the total and she gave me nothing but a blank stare.
You would be very unwise to leave anything in the hands of Public Storage at this location. How disappointing.…
