Public Storage

05/28/08

Dont buy boxes here

by lsindelar at Citysearch

Terrible experience overall, salesperson told me I could return boxes but failed to mention I had to do it within 30 days, AND at the same location. On one location I went and there was a sign on the door "will be back later." So I tried to go to a public storage closer to where I had moved and they wouldnt give the refund since I bought them somewhere else (not sure what somebody would do if they moved to a different state). I went back to the original one (the one on Broadway and Irving Park) where they wouldnt refund me for having gone past the 30 day mark (by about 2 weeks). So not only could i not return my boxes, but I had to pay for the gas to get there. I went on their webpage and the only way you can leave a complaint is by creating an account - NO WAY would I trust those crooks with my email address. If you need to buy boxes I'd say try a place that stands by their products. Its bad for the community, bad for the consumer, and bad for the environment to buy boxes that wont go to use. I donated mine to the salvation army just so they wouldnt sit in a landfill for a few hundred years. Public storage should be ashamed of themselves.

• Pros: They tend to have parking
• Cons: Poor customer service and return policies

12/26/06

You have many other options

by mdmendoz at Citysearch

This was quite possibly one of the worst customer service experiences I have had in a long time. I called and spoke to a very helpful representative from their central office, but upon arriving at the 1414 S. Wabash location, the service took a steep turn for the worse. The salesperson on site was extremely unprofessional. First of all she told me that the space I had reserved was not available, and that only more expensive spaces were available. The space for which I had received a confirmation number "had other people's stuff in it." I inquired further about the more expensive spaces and could not be told why these spaces (with apparently the same dimensions) were more expensive. Add to that a litany of other costs and the new price came out to be 20% higher than I had anticipated. When I asked her for a final total, I was told that she didn't know until she ran all the paperwork and that would take 30 minutes. She wasn't going to run the paperwork unless she knew I was going to purchase. I told her I wouldn't purchase until I knew the total and she gave me nothing but a blank stare.

You would be very unwise to leave anything in the hands of Public Storage at this location. How disappointing.

• Pros: Location, hours.
• Cons: Customer service was atrocious.