Augusta & Paulina Svc Station

09/04/09

BAD Service

by Rachel Anne at Citysearch

My Audi failed emissions so I took it to Augusta & Paulina. They replaced the Oxygen Sensor and cleaned the Air Filter for $500. I paid, but the check engine light was still on after the repair so they told me to take it to Audi.

While Audi was diagnosing the car, they discovered that the Air Mass Meter had been saturated with cleaning fluid for the Air Filter. They tried to dry it and salvage the part but it was no good and needed to be replaced. Audi asked who performed the work and strongly suggested I try to get a credit for the $235 damaged part.

I called A&P and spoke with Rubin, the owner. He yelled his head off at me stating they did not damage the part. After conferencing in the service rep at Audi, Rubin finally said, “fine, you come in and we'll credit you for the $235." I went in the same day and the mechanic ran my card for the credit. Having a store owner or manager yell at you (the customer) is not the way I like my business handled. And if it hadn't been for the honesty of the Audi service rep and his willingness to spend his time on the phone with me, I would have been ripped off for the poor service provided Augusta & Paulina.

04/16/09

Recent Service

by kelawi at Citysearch

Car is running again, however, big ding on the passenger side that was not there when the car was dropped off. Chipped paint on big ding. Substance sprayed all over rear leather seats and rear driver side window. For the second time greasy fingerprints on the drivers door. Car reeks of oil and lubricant. Service is great. If you care about the appearance of your vehicle be wary.

• Pros: Reasonably priced; quick service
• Cons: Carelessness

10/14/08

Good guys; straight forward speaking

by MrkAnthny at Citysearch

Although I am a white collar worker now, I use to be a mechanic, so I know how to speak 'mechanic-eze'. These guys are straight forward; speak non-techy easily, very reasonably priced and they're actually nice!! (And no, I am not related to these guys- LOL....) I know my car stuff and a lot of mechanics see the white shirt and tie and automatically assume, I'm just another white collar 'dufus'. Not them. definitely recommend these guys. Don't hesitate, just go to them.

• Pros: Speak straight English; good prices