Ocean Design Aquarium Inc

12/06/09

Very satisfied new customer

by Constantine at Citysearch

I went to inquire about a new aquarium set up. I did extensive research on exactly what I wanted. The staff member who helped me asked me a bunch of questions about what I wanted to do, and how much time i wanted to put into the project. Upon answering, he pointed me to exactly the setup I went there for. I asked him about competing setups and he said he could order any of them, but thought that one brand was better than the rest. He was correct, they carried the best brand (I did my homework). This told me they weren't just selling what they could make the most money on, rather, what was the best product.

Their tanks were crystal clear and the fish looked healthier than any other store I have been in. The live plant selection was fantastic and all looked really healthy. Overall I was very impressed with the store, the staff, and the whole experience.

• Pros: Very patient and informed staff

07/31/08

WARNING!!!

by UMISOUT at Citysearch

I have been to this place several times and this one blonde manager, Aimee, is very rude to customers and does things with an attitude. Not ALL of the staff is like that, though. The only exception is this very friendly long haired brunette usually at the front desk. MOST are very knowledgeable except a few who don't know what their saying. The fish are always healthy and a you always get a great fish shopping expierence, except for when Aimee works there. Which is the reason that I will NEVER go back to this store when she is working there. Also, the prices on the fish, way OVERPRICED and the warranty on fish is ONLY 24 hours.

• Pros: Healthy fish
• Cons: Aimee and the warranty on the fish

06/26/08

Never Going Back

by Albert927 at Citysearch

I bought a beautiful Southern Painted turtle from them. After having the turtle for 2 days I realized that the shell was soft in one small spot. I took the turtle to a very reputable vet who informed me that this turtle was under weight, malnourished, and clearly neglected. I paid over $100 in medication for the turtle. Upon calling Ocean Design, a very rude female manager told me I could bring the turtle back and get a store credit. I then spoke with the owner who told me that he usually just gives turtles fish medicine. My vet cringed at the thought of sick turtles not being given the proper treatment. Long story short- my turtle was so sick that she eventually died, even with a great deal of treatment. The owner did write me a check for $100, but it is not about the money. This turtle was mistreated and the staff was not very knowledgable and rude. I have reported them too the ASPCA and other agencies to follow.