02/15/09

Hotel Dining at its Worst!!!!!!!

by rashad83

First of all i wanna say that i stayed at the Fairmont few times and always received excellent service, too bad i can;t say the same thing about their restaurant. We had reservations valentines day and we were seated right away which is a good start, but then it took them maybe 10-15 mins to realize they had guests at the table only to show up with the worst attitude and unfriendliness, did not bother saying "good evening" or even welcoming us, instead he went ahead to ask for our drinks as if we are at Chili's. Apart from having snobby waiters the food itself is nothing to brag about, we had the beet salad and hot and sour shrimp which were OK, for our main course my wife had the walleye which she did not like and i had the hong kong lobster and duck which i didn't finish either. The cocktails were maybe the best thing there along with the dessert. When the manger approached us and asked how was the food i said "It was ok" and he said too bad it was not great and walked away. Overall bad service with bad food sums this restaurant. stay away.

• Pros: none
• Cons: everything

09/16/08

The Epitome of overpriced hotel dining

by mweisk

What do you get when you combine poor service with average food and high prices. I was astounded by how unattentive the staff was during a recent visit. The food and the associated price did not match up. Chicago is filled with hundreds of excellent restaurants this one is not one of them.

02/13/08

Very underwhelming experience. Poor service and weak entrees.

by Lionzfan27

-So I took a good friend out on a first date after reviewing a good 45+ restaurants over an 11 hour period (I know that sounds excessive but I'm paticular).

-The ambience was great; nice seats, decor, linen, etc. Nothing to complain about there...other than the paper menu's, maybe I'm picky.

-The service was poor, maybe better put as unproffesional, poorly trained, or unexperienced. We could tell from the beginning that the service would rank with a restaurant like Bennihanas. He was a nice guy but just didn't have what it takes to serve for this type of restaurant. He pushed menu items, didn't know what was in some dishes, and told us "it'd be a big hassle to also order from the sushi bar across the room" are you kidding me? Not only was he a poor waiter but the person that brought the 'praised' flatbread and four dipping sauces rambled them off so fast I only caught 'yogurt'. Ehhh...

-Now to the food(since I am a culinary graduate). We started with an order of Unagi, it was great but I can't say I've ever been dissapointed by Unagi before. The entrees were poor, very poor. We eached ordered fish, mine being Barramundi. Each fish was over cooked and incorrectly paired with sauces to my liking. Her fish was served skin side up! Once again I could just be very picky but would you serve a steak with grill marks down? or a pie with crust up? The desserts were decent. I ordered the apple egg rolls and she had the chocolate cake, adding 'will you be mine?' at request to the Maitre D'. Each dish tasted great, had stylish platings and took away some bitterness from a poor meal.

Conclusion- weak meal, poor service, and to my suprise not worthy of the price in the end. I would not recommend this to friends or for that matter anyone who asks for a review. Would I return? No, unless I was treated to the meal.

*If you like sushi I would recommend the sushi bar just by looks. It's hip, stylish, and based on my purchase of the Unagi alone, tasty.

-Cheers

• Pros: Ambience
• Cons: Entrees (paticulary the fish) and Service