Domicile Furniture

10/01/08

Avoid It

by niureviewer at Citysearch

Found a great sofa, price was okay, I paid, two weeks passed, no sofa, i called, product was on its way, two weeks later, it showed up, it was the wrong product. After calling again i was actually, no embelishment here, cussed out and hung up on! refund came after a dozen more repeated attempts, even those were supposed to go through and low and behold a week later, no refund. Avoid this self imposed bain on your existence.

04/18/08

The owner, Larry, is NUTS! Don't buy anything from this store.

by Jenn14122 at Citysearch

I got caught up in their going out of business sale. The owner, Larry, gave me the measurements for a dining room table (the one on display was a smaller size). Unfortunately, they delivered the smaller table. I called immediately and they said that they did have the larger size in back but could not locate the leaf. I called every day that week while they were closing the store to see if they found the leaf. Larry said he would let me know once they moved everything to their Lincolnwood store (he was sure that they would find it). I continued to call every few days for three weeks to have see if they found the new leaf and if they could deliver the correct table. Larry kept telling me that they would find it. Finally, he said that it I had purchased the wrong table and that he wasn't not going to be able to find the leaf. When I told him that I didn't want the table, he said that I would have to pay delivery charges (again) for them to come from their Licolnwood store and pick it up. I told him that's ridiculous when they delivered the wrong table! He hung up on me and I have never heard from him again. The guy is a total scam artist. Don't buy anything from this store!

01/03/06

VERY VERY LATE

by nkhurana at Citysearch

I ordered my couch through the Domicile in Evanston and they said 6-8 weeks. Understanding that the holidays were right around the corner I figured it was more like 8 weeks. 10 weeks later - the holiday are over, my guests have left (they had no place to sit!!) and the couch STILL has not arrived. The customer service is horrible and it has been a nightmare to work with the representatives of Domicile. They still cannot give me an estimated date of arrival.....

Signed,

Still waiting in an empty apartment