08/17/09

Appalling Customer Service

by chillywilly2005

This experience was so bad, that I decided to write my first review. I bought an '06 Audi A4 from the Mazda dealership. I am not an overly experienced car buyer, but feel that I do pretty good research. First issue - I was told by the sales guy that the extra key for the car was in the warehouse and would be sent later. After a week or so, I called and left a message asking the status. He left me a message in return stating that he did not find it and was unsure if there was one. He was going to check. I called a few times and never did hear back. Next issue - Within the first month of getting this car, I already needed new brakes. Keep in mind that during that time, I did not drive the car (since I was in another country). I called and spoke with the sales manager there. He agreed that it should not have gone out so soon and would "split" the cost of the brakes, since this is a normal wear item. I asked if they do inspections and they do. So why this wasn't caught. It is up to them whether to replace the brakes or not, but they do meet Illinois min. safety requirements. I was not happy, but agreed to have the service manager call me for more details and make an appointment. I took the car to Audi and Midas. Knowing that I was going to go back to the dealership to get them fixed, they both laughed at it meeting the min. requirements and said that no car should have been sold with those brakes. I called and left two messages for the sales manager since no one called me back. After I reached him, he proceeded to tell me that this is my fault for not being a diligent consumer (thus in my opinion, agreeing that he sold this knowingly). Among the many other things he said to me, he refused to apologize or admit they did anything wrong. By law, he is correct. I asked why I couldn't have been informed when purchasing the car at least. All I am to them is money. He even admitted that if "splitting" the cost was not going to make me happy, then why should he waste good money on me. I am in customer service and understand between doing what is best for the company and consumer. Since they sell x number of vehicles, I did not seem to matter as a customer, as the guy stated to me in not so many words. If I ever treated someone like he treated me, I would be fired. I know I sound angry. Well I am. In the end, I went somewhere else. I couldn't trust that I was actually "splitting" the cost. I would rather pay the extra money and go somewhere else. I thought that buying a used car from an actual dealer was safe and I would get a quality vehicle. Whoever reads this, please look at other dealerships. I know I am just one customer, but I am still a person and deserve a lot more respect than what I received.

• Pros: None
• Cons: Everything

06/18/09

EXPENSIVE

by LMC200005

i called the Mazda parts department for a part i needed for my 2004 Mazda 3 The price they gave me was almost 60 dollars more than the oak park Mazda dealer. I asked why it cost soo much more for the same part they had no answer. the parts manager was very hostile and rude when i asked for some other prices and i felt very offended. and i will never go back to that dealer. dont recommend it to any one. also their service department's labor rate is 140 an hour. thats a sl#p in the face to those people who bought a mazda for cheap long term cost. remember everyone do your research and call around

• Pros: NOTHING
• Cons: VERY EXPENSIVE AND RUDE

02/12/09

The Autobarn of Evanston, is the "Four Seasons" of VW Dealerships - where the customer comes first.

by dlp2007

I love my car and am now on my third VW. Only this time rather than leasing, I purchased. After shopping elsewhere, I was introduced to The Autobarn of Evanston where I bought my 2007 Passat. While they offered me better pricing, it was not only price that set Autobarn apart from its competitors. It was the welcoming attitude from their service team that made a deeper impression on me and I now understand why.

I work for a luxury hotel brand where service and guest experience are never compromised. I share this with you because every time I visit Autobarn, I am greeted by someone who is happy to assist me and appreciative of my business. They have an energetic showroom without pomp and circumstance. The service department is efficient, clean, comfortable and welcoming unlike Fletcher Jones in Chicago, which is where I live and can be, at times, more convenient. Rather than telling you why you shouldn?t buy or lease from Fletcher Jones, I will share with you why I am a loyal customer of Autobarn.

At Autobarn of Evanston, I enjoy visiting the dealer. Within minutes of pulling into their service department, I am greeted and my car is checked in - it?s because Autobarn understands their customer and values my business. It is quite evident who works there, as they are easily recognizable and eager to assist. In addition, the showroom is the same. Their sales people are friendly, relaxed and ready to answer any questions without making you feel attacked or ready to ?be sold?. If you are looking for exceptional value and customer service, The Autobarn of Evanston, is the Four Seasons of VW Dealerships - where the customer comes first.

Whether you are buying or leasing a VW or need to have your car serviced or washed, I strongly encourage and recommend The Autobarn of Evanston. You will walk out with a big smile on your face and happy you chose them. I know I am.

dlp2007

• Pros: Excellent Customer Service, Clean, Efficient, Prompt and Coureous Sales and Service Team
• Cons: dealer is not in "my backyard" however worth the 20 minute drive.