10/13/09
Just a note...
by charlenel2001 at Citysearch
We had one pane of a window break and removed it to bring it in for repairs. Regardless of what they tell you verbally, the guidelines are 7 business days and even that is questionable. That is quite a long time to be without a window this time of year! We were verbally advised when dropping off on a Friday that the window would be ready in time to install the following weekend (one week).
They could also stand to be a little more polite and helpful when customers call, but I would excuse that if only the work were completed when promised.
A little empathy would go along way.
I know we will try other compaines before considering going back.
I have not yet been able to consider the "final product" but will be sure to advise once I do.
- Cons: 7 days = 7 business days' lack of Courtesy
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