Doesn't Recommend

Rick G.

Joined 11 months ago

Awful customer service! They did not treat a long-time customer right and I will spread the word. I am also the Historian/Biographer for RANKIN/BASS PRODUCTIONS (RUDOLPH THE RED-NOSED REINDEER, FROSTY THE SNOWMAN, etc.). I will continue to write about my experience with PALERMO'S 95th NOT SO FINE ITALIAN CUISINE!

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BigStan

Joined 3 years ago

Best Tiramisu in Chicagoland?. If you like pizza and a sweeter red sauce here is your ticket. The pizza here is my family's favorite. Once in a while if you dine in they might have bracioles. Wonderful rolled-up pounded- flat -beef- steak in a red sauce. We often order dinner for delivery and the chicken in white-wine sauce is excellent. Chicken scallopini is rich and loaded with noodles and mushrooms. Finally, the tiramisu is outstanding. Have some for dessert if and I mean if ...you have room.

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sam1313

Joined 8 years ago

DELICIOUS!. chicago is obviously known for its amazing pizza with names like giordanos, lou malnatis, ginos east....but palermo's definitely holds its own! there sauce is absolutely delicious, one of a kind! they can be pricey but you have to pay for quality like this!

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BARRY_GEISERT

Joined 5 years ago

Best pizza in Chicago!. Brought a pizza back to SoCal for the wife. The best pizza I've ever tasted.

My biggest complaint is they don't do mail order. Their thin and crispy is so good all my friends want to eat

a pizza that cannot be found around here!

Doesn't Recommend

GenoD

Joined 5 years ago

Be Careful!!!. Food wasn't bad, pizza has been good in the past. However, I will never again eat here! Bottom line, watch your credit card statements here as I suspect shady business is going on.

Last Saturday went with a group, all paid with cash except me (I bought the wine). I asked them to put $50 on my card, which they did and I signed for. Later in the week I checked my credit card transactions and they had charged the ENTIRE bill to my card! I wasn't initially upset, I just called and left a message with a dining room staff person to have a manager call me back. The manager never called me. Finally, over 24 hours later a "Tony" calls me, purportedly one of the OWNERs, and is indignant from the start. He tells me his accountant would look into it early the NEXT WEEK and get back to me IF they would refund me. I still have not raised my voice once (get more bees with honey you know) and I replied this was not an acceptable solution. He started YELLING at me! "Don't tell me how to do my f**king job" and such and so forth. I was shocked, I have NEVER been treated as such by a business owner. I replied "Tony, do not take such a tone with me. I am not accusing you of anything and simply suggesting you have somebody on your staff who is stealing from YOU. I could have just as easily called my credit card company and disputed the whole charge." And then, I am not exaggerating one bit, he shouted "F**K You" so many times I couldn't count and hung up the phone on me.

I called my credit card company and reported them for fraud.

Their pizza is good, I admit. I used to have it all the time when I lived around there. But WATCH YOUR CARD STATEMENTS if you charge something there and keep your receipts until you verify them! I encourage anyone with a similar experience to report them as well.

Doesn't Recommend

oskar27

Joined 5 years ago

Not good Italian Food. Do not go to Palermos is you want anything remotely resembling Italian food. Their pasta is obviously the dried variety from a box. They do not have any concept of chicken parmesan. Was basically a previously frozen chicken breast with a slice of cheese on it (not provolone) on top of awful spaghetti noodles and very watery sauce. Eggplant parmesan is not fresh. It resembled round slices of paper, and any idiot could tell they took it out of a box found in the freezer. I suppose this is more our fault for thinking you get ever get good Italian food on the south side. Barracos a little further east on 95th street has really come around to more authentic Italian food. Atleast, Barracos uses FRESH ingredients. I will never order anything but pizza from Palermos. That is really all they have going for them. And when we crave fresh pasta with fresh ingredients we will glady take the dirve a little north to Rosebud, Pompei, Cafe Biondi, or Firorentines which are all outstanding for anything you order.

Doesn't Recommend

mkk176

Joined 5 years ago

I was at Palermo?s Monday night and it was terrible!!!!!. By mistake I made my business flight arrangements from Midway rather than O?Hare, when I flew back I remembered from Check Please few years back that there is good Italian restaurant that specializes in pizzas, vesuvio dishes so I made my trip further south. I have learned now?..

I sat down at the bar, first I was asked if I will eat there when I said yes, it was a surprise answer on my behalf?I was ?assigned? a server. Not sure why bartender is not capable of taking care of his guests?but OK.

When server came up I already set for few minutes, I ordered Palermo Special with fresh garlic as extra ingredient. So I waited and waited?after 15-20 min server comes up and says that the more ingredients the more wait time it requires?.so I waited little longer then I asked hostess to check on my check in a computer to see what time it was placed. She by the way, was so busy eating herself that didn?t have time to check on her surroundings and maybe check on customers to see if they are satisfied with a service, what a novel idea?! It turns out that it was entered at 8.07 pm (please note it took some time to place this order) and clock next to the service bar area was showing 8.55pm!!!!!!!!

I got so frustrated at the fact that for a place that specializes in pizzas it takes 50 min plus to deliver the food to the table. I mean pizzas can be ordered as appetizers as well, who heard in the city of Chicago for an appetizer to arrive 50 minutes after order? I was frustrated and upset about this incident for the rest of the evening/night. There are too many good Italian places in Chicago so there is no reason why I should go back.

Mark

Doesn't Recommend

senese

Joined 5 years ago

Horrible Food and Service!. I don't know what was worse - the service or the food. I took my mother for dinner on her birthday and had the worst dining experience ever. After waiting 1 hr and 30 mins, we finally were served our appetizers. Another 25 mins later we were served our soup...still waiting for our main entree. To top it off, I had to ASK a bus boy to clear our table after four of them looked at the stacked plates and bowls and walked away. The food was so rubbery we thought they were serving chew toys instead of veal and chicken. I've never been so embarrassed and insulted in my life. One bad experience is all it takes - I will never return or recommend this place to anyone.

Doesn't Recommend

sunni11111

Joined 6 years ago

The pizza must be awesome here because the pasta is the PITS!!!. DISAPPOINTING!!!!

The restaurant itself looks very nice, clean and inviting, but the valet service was chaotic.

I had the cavatappi with pesto & chicken. It was the most ORDINARY pasta I've ever eaten.

The restauraunt claims to make all of its pasta fresh, NO WAY. This was boxed pasta!!!

Noodles & Co. and Olive Garden both have better pasta dishes than this place, and that isn't saying much.

Avoid at all cost. Go Downtown or to Lincoln Park. In Chicago it's easy to find great pasta and this ain't it.

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wingofdesi

Joined 6 years ago

Best Thin Crust Pizza. The best thin crust pizza in Chicago! I got a pizza with shrimp,spinach and garlic and it was awesome! The tomato sauce at Palermos is sweet and delicious. I will be back!