Best Buy

Doesn't Recommend

davidmill25

Joined 3 years ago

Grrr. I love electronics and I really like going to Best Buy and other electronics stores. But I really, really, don't like going to this Best Buy. I've had issues with them months ago where it would take forever to actually talk to someone on the phone when I had a product question. Thankfully, I started using their web site more and used that to check for availability of products in the local stores. So I finally broke down and went to this store the other morning because I needed to pick up a hard drive for my computer. There were two people working in the computer area and one of them was busy with a customer and the other looked at me as I looked at him but then walked away from me. I started to follow him to get his attention because the hard drives were locked in a glass case. Unfortunately, another customer got to him first so I waited. He took the other customer to some aisle further away from me so I waited some more and as the guy came back and looked at me AGAIN, he still didn't help me and started helping someone else. I finally went to him and told him that I needed to get a hard drive from the locked case. He acknowledged me and so I walked back to the hard drive section and waited another five minutes and finally the guy came and unlocked the case. He told me he had to walk the hard drive up to the front cashier and I was fine with that. Unfortunately (that word seems to be popping up quite a bit, huh?) the cashier he brought the hard drive to was having issues with a gift card and another customer. There was one other register open but there was a longer line for that one because some of the people in my line moved over first, so I waited it out. I think it took at least 10 minutes to get the customer with the gift card issue sorted out and when it was finally my turn to get rung up, the cashier didn't even apologize for the wait. I think I'll just avoid this Best Buy for another few months and hope that things improve. It doesn't help that it's on Cicero, which is a traffic nightmare!

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Contributor

Joined 10 years ago

A virtual Mecca for gear heads, this electronics giant hawks everything from booming sound systems to notebook-sized personal computers.. In Short
Founded in 1983, this high-tech haven is recognizable by its blue, box-like building stamped with a yellow price tag-shaped logo. Explore the wide, gadget-lined aisles and find brand-name goods including personal computers, video games, TVs, digital cameras, cell phones and fax machines. Choose from a slew of popular brands such as Canon, Microsoft, Samsung and Sony. In-house installation services are available for most car audio and video systems, home entertainment systems, satellite hook-up, and home appliances.