104 W Burlington Ave Ste 1, LA Grange, IL | Directions 6052541.815560 -87.871094
HORRIBLE experience!!!!!. I never EVER thought I would be leaving the store in such humiliated anger! I came in with a box of misc. old equipment to see what if anything they would be interested in. I made it very clear to the gentlemen helping me that I was going to be using what I got for the items towards purchasing a new lens. He told me that you might only be interested in the camera lens because the bulk in the box was too out of date. We joked about the one SONY digital camera I was going to give to my son. As I was waiting a couple came in who were looking to make a purchase. I over heard them talking about “this was only $5,000” . I guess their purchase was more important because the owner came over to me with impatience and immediately had a defensive attitude with me. She started in on the disposed of items, and when I tried to talk, she talked right over me. She made it clear that she wasn’t a SONY dealer. They weren’t SONY but Minolta. Had she taken one second to look further she would see. Which I did wait patiently for your attention give me yours too.) As I bought the camera body and lenses new from this NEW. Therefore, you do or have sold them. I asked about the lens again and she rudely reminded me about how she was not a dealer. Never once did she look at anything but the one SONY camera we had already established they would not be interested in before she came over. At this point, I was so angry that I was being talked to and treated this way I stated that I would be going elsewhere to purchase my lens. At this, she got really nasty. Saying I was being rude. Never did I get a word in and never did I raise my voice. The only thing I said that she even listened to was that I would be taking my business elsewhere. I told her I would have taken 5 or 10 dollars for most but she thought I would be insulted at this. Ok then why did I suggest it. But it comes down to this, I guess my purchase was not as important as the couple waiting to speak to the owner. But then let us see even if I had bought the lesser of the two lenses I was looking at. Which is $1500 plus the lens guard and hood or the higher which is $2500 my purchase with tax would have been anywhere from $2000-$3000. But that must not have been a high enough purchase to make me someone worth a few moments of being LISTENED to. Or maybe let’s try this. I listed everything I have bought from this store in the last 15 years: (at least what I can fully remember) I figure I have spent close to $20,000 at the store. Probably more, I wish I had kept my receipts. I have referred so many clients there always trusting they would receive then hands on support I always received. As I have bought almost everything I own at your store. Never again. I will take my business elsewhere and tell all I know to do the same because all it takes is one horrible experience to completely ruin 15 years of customer loyalty.
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