Lisle >Naperville Jeep Dodge
Worst Service Ever, Don't Give them your Business. I would never purchase another vehicle from this dealership let alone a dodge, Jeep or Chrysler after this experience. This is very disappointing because I have a Dodge and Jeep right now. In August of 2010 I purchased a dodge grand caravan SXT for my wife and kids. The following day we had to bring it in because the brakes were vibrating. They tried charging us for new brake pads and rotors and after some arguing on the sales floor they changed their story, keep in mind this is the day after we bought the car. One week later we dropped the car off to have a DVD player installed, evidently they send it off site. It took 3 days which seemd rediculous but I wanted it done right. As they were driving the car back to the dealership it was rear ended. The damage was minimal but this was a new car and now there woud be an accident report on it. They said that they couldn't repair the bumper until the insurance company told them what they would get. At this point the car is three weeks old, getting more frustrated. I was told three times that they were ready to repair and three times I had to go back and pick the car up with no repairs being done. I had to deal with the insurance company from the person who hit my car, that I wasn't in. I finally got them to pay, then the dealership complained that the check wouldn't cover the repairs. I was given a rental car in the interim, a dodge charger, wouldn't recommend this car to anyone had to exchange this car because it had issues on the highway. Ended up having the rental for about a week, for a repair that should have taken 1 day according to the body guy at the dealership. Two weeks later a notice a debit in my checking account for over $300 to Enterprise. So I called and asked what it was for, they said my rental from Naperville Jeep and Dodge. Called the dealership said I would be reimbursed after 1 month nothing, 2 months nothing, started calling everyone at this point. Finally went in and had a confrontation with Ray Rossi and had a check in my hand 2 hours later. Evidently all Enterprise needed was a piece of paper from corporate authorizing the length of the rental which they had just not dropped off at Enterprise. How much worse can the service get, well a couple of days ago we dropped the van off at the dealership because it was making a sound. At this point we've put less than 4,000 miles on the car. My wife gets a call the next day from Keith Larkin service manager saying we need new rotors and brake pads on the rear tires, 4000 miles!! I called up and asked for an explanation and he said it is what it is, just pay the $485 its not that much. At this point I called corporate to complain about dealership, they took my complaint and said I would need to speak with the district manager. I asked for the number and was told only the dealership has that info. So I called the dealership they said they didn't have the number, which I know was a lie, because they call the district manager when they have an issue. Called back corporate they put me in touch with a different dealership, who wouldn't give me the number but offered to repair my car free of charge. Not what I wanted. Called corporate a third time, now my issue has been escalated and someone on the corporate side will handle. While all this is going on my wife gets a call from the dealership, Keith, stating that everything is good to go and that the car is fine. Nothing was replaced, why the sudden change, they just wanted us out of there. I don't want my wife and kids driving in an unsafe vehicle obviously, makes me very nervous. I can't believe a dealership can stay in business doing businss this way. Definately stay away you won't be happy. If you value customer service you will be miserable.
Let me first say, that I have never written a negative review, and that I was so displeased by the horrible service that I felt I had to let others know not to have their vehicles serviced by this dealership. I have a 2008 Jeep Grand Cherokee SRT-8 that i had purchased from this dealership. We also have many other cars such as the new nissan GTR, Ford GT40, and two BMW m5's. All of these dealerships have provided us with caring and pleasant service with no questions asked. However, the Jeep dealership is a complete JOKE. The Jeep has had more problems than any other car i have ever had, and unfortunately the worst service to go along with it. Three of the main problems with this vehicle/ dealership are the auto leveling headlights, as well as the door jamming,as well the tire pressure sensors breaking.
First of all, this particular jeep has auto leveling headlights. For some reason back in January they stopped working, and were stuck aimed down. I brought the car to this dealership, and they told me there was no problem found and that they compared it with other vehicles and was normal. I wish I could show you the picture of the lights. The lights were aimed about 10 feet in front of the car, and this is "normal"?!?! I obviously took the car back and had them look at the lights again, this time they said that they adjusted the lights and aimed them up mechanically. I told them that was not the problem, the problem was the auto leveling device which wouldn't re-aim the headlights back up. Then they realized that i had changed the tires on the Jeep because the stock tires are so stiff that you feel every bump. I go to pick up the car for the 2nd time for fixing the lights, and the service manager (Ray Rossi) hands me a piece of paper comparing the specs of the tires I have, vs the tires i bought. The difference was 1 rotation in a mile, and half of an inch taller. They used this excuse to say that the tires had raised the back end up so high that it was causing the auto leveling headlights to not work. Eventually I gave up on having the headlights fixed, because it was such a joke and run around with this particular dealership.
Secondly, a week after I bought this Jeep I had a stereo system installed by the professional company, Tweeter. About a month ago, me and my wife went to see a movie, and she closed the door as normal. When we came back out, her door was jammed. I took a look at it, and the panel was pulling away from the actual door. I again, took the car back to the dealership. I get a call about five hours later, saying that I have a different stereo than stock, and that whoever installed the speakers ( over a year ago, with no problems with the door) had broken the clips. They tried telling me that all of a sudden the door just jammed, and that a year and a half later the stereo caused the failure obviously to avoid paying for a clip that might cost them three dollars? They told me that it would not be covered under warranty and that it would be 90 dollars to fix. I told them I would fix it myself, because I wasn't going to give this dealership another dime.
There are many, many, many more examples like these laughable run arounds. I would hope that after this review, you never take your car to be serviced here. They have horrible service EVERYTIME I take the car in. Also, Ray Rossi does not know how to treat paying customers. Now we all know why Chrysler is going out of business, awful service and people who just want to nickel and dime you after buying a $45,000 dollar car and obviously their warranty doesn't mean anything. This dealership is on the hit-list of the 700+ dealers to close because it's so awful! I wish it was possible to give it zero stars, because I would have.
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