Macy's (Formerly Marshall Field's)
Chicago, IL 60602
Phone: (312) 578-8629
- Directions:
- El: Red Line to Washington; Blue Line to Washington; Green, Orange or Brown Line to State/Lake
- Hours:
- Mon-Sat 10am-8pm, Sun 11am-6pm
Editorial Review for Macy's (Formerly Marshall Field's) – by Citysearch Editors
The Scene
Occupying the building that housed the original Marshall Field's, this nationwide department store aims to continue to draw tourists and locals. While the Field's awnings have been replaced with Macy's, many of the store's popular features remain: The Walnut Room is still in operation and will house the great tree during the holidays; the holiday windows will still be decorated in keeping with tradition; the signature clock tower remains a fixture; and Frango Mints are still available at the store.
The goods
Macy's is every shopper's department store, located along the retail spectrum between Sears and Nordstrom. Crowded displays boast second-tier labels: Lauren and Polo by Ralph Lauren, Reaction by Kenneth Cole, Allen by ABS. The shoe department features upscale selections: Via Spiga, DKNY and Martinez Valero for the ladies and Cole Haan, Skechers and basic Bass loafers for the fellas. Otherwise, rely on staples: Wamsutta sheets, Royal Velvet towels, Clinique cosmetics and Carter's for kids.
Editorial content is independent of paid advertisers. Any expenses are paid for by Citysearch.
Insider Tips
The ExtrasPut your bags down and grab a bite at either 7 on State or the more upscale Walnut Room.
User Reviews for Macy's (Formerly Marshall Field's)
07/09/2008 Posted by Hubble1
I ,my sister and many of my friends have purchased our bridalgowns and Accessories and Bridesmaids dresses all from Macy's State Street over the past few years. We all have horror stories but not about this lovely salon but from the outrageous girls that we've run into there. Rude ,aggressive,thoughtless and down right nasty woman who treat the hard working staff like slaves and try to complain there way into a discount. It has been truly a bizare experience to witness this beautiful occasion marred by ruthless brides and there mothers and eek Bridesmaids. I have seen girls swearing at the poor seamstresses and brow beating the staff. They should be very ashamed of there behaviour.My Saleswoman was lovely knowledgeable and very carring.I highly recomend Macys for your Bridal needs.Thank you!
Pros: Great knowlegable staff
Cons: Elevators are not always fast
06/09/2008 Posted by ChicagoMJ
I'm reviewing Macy's Bridal Salon. If I could give a negative star rating, I would. DO NOT BUY YOUR WEDDING DRESS HERE! I purchased my dress at the downtown Chicago Macy’s. When my dress came in, I briefly tried it on to make sure it fit okay. It seemed big at the time, but Ronia, the Macy’s bridal dress consultant assured me that the alterations would make it fit “perfectly”. The 1st fitting was 3 months ago. I worked with Marie, the bridal seamstress, to tighten the halter, hem the length, tighten in the back and add the bustle. I had my 2nd fitting 1.5 months later. The length was perfect, the bustle so-so, but the seams in the bust were rippled & made me look like my chest was showing through. Also, the dress around my hips & rear was too big, & looks like the wrong size, giving me no shape. I expressed my concern to Ronia and Marie, and my feelings were completely dismissed - I was told "that's just the way the dress is". I had 5 fittings altogether and had a horrible time with each on (City Search doesn’t allow enough characters to detail the whole miserable experience). The alterations manager did finally fix the bust somewhat, but the dress is now more ill-fitting, because the changes in the bust caused the halter to be shortened - so the dress doesn't fall on my hips anymore, but higher up, causing loose material b/w my waist & hips that doesn’t lay flat on my body. Plus the rear of the dress still looks way too big. I am extremely unhappy with the quality of Macy’s work and customer service. I have a dress I paid over $6000 for plus $600 in alterations, but this “final” result fit completely differently than the store sample with the clips and pins. Unfortunately, it’s so late (wedding is 3 weeks away) that I don’t have time to find another dress for my wedding. I have also emailed the Macy's corporate office with a plea for help and have received zero response. AVOID!
Pros: Nothing - it's a shell of what Marshall Fields used to be
Cons: Customer Service, Quality of Service
0 out of 1 people found this review helpful
