The Palmer House Hilton
(312) 726-7500
17 E Monroe St
Chicago,
IL
60603
41.8807
-87.6272
Neighborhoods: Central, Loop
What People Are Saying About The Palmer House Hilton
The Editor
Cory Birkett
Citysearch
In Short
The first Hilton opened its doors back in 1919 in Cisco, Texas. Known for its commitment to hospitality, the popular luxury hotel has expanded to more than 500 locations worldwide. Standard room amenities include high-speed Internet access, work desks, coffeemaker, iron and ironing board, and more. Guests who want to stick to their exercise regime can enjoy a fitness room, pool and even a personal trainer.
User Reviews
girlaudio
November 04, 2008
The Palmer House was a great choice for our vacation stay. The location was great. I have stayed at 3 other hotels and this was by far the best location. The staff was amazingly friendly. I can understand why people say the halls are hard to navigate, but there are signs all over leading to the room numbers and then back to the elevators. The lobby of this hotel is most beautiful. The only complaint I have is the elevator situation. There are nine elevators with three going LL-12, three going 13-17, and three going 18-23. The upper floor elevators (the ones I used) also went to LL-8. On both the weekday mornings I was trying to get downstairs, I waited about 7-10 minutes each time for the elevator to take us down. I had to plan that time into my budget in getting to the EL on time for the airport. I was also not to thrilled with the $7 per hour wireless fee (only available in the lobby or the $15 in room internet fee. After being told of the $7 per hour charge I didn't bother asking if the $15 was per day or hour. The room was spacious though and had 2 bathrooms with I loved. I have to say again, I was really impressed with how friendly all the staff was during my stay. Other than the elevators and internet fee, I loved the Palmer.
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RKJ66
September 26, 2008
From what you read on their website, one would expect at the minimal you will have good if not excellent customer service. Not really!!! I was first greeted by a "joker" - Ron, who tried to make fun of my last name. Then took 5 minutes of "acting" to tell me that they didn't have any non-smoking rooms, despite my reservation requested. He went on to "entice" me to stay at a "Parlor" - a living room with a kitchenette but no "bedroom" - i.e. NO BED - but they will supply a rollaway!! Or my option was to pay to upgrade to a suite. He disappeared for 10 minutes to speak with the Manager on my behalf. I tried to use my cell phone to call the person who made my reservation but there were no reception in the registration area because of all the marbles surrounding us. Ron would not let me use his phone so I have to drag my lugguage around to find a spot with reception. Unsuccessful, I went back and asked to speak to the Manager. 10 minutes later, Manager Fayth Sosa showed up, offering no options. I gave up and agreed to take the "Parlor". Upon arrival in my Parlor, a tiny twin rollaway bed was up against the wall. I called to inquire if I was expected to set up my own rollaway bed and Noel, the other Manager told me that it was very easy to do i.e. you could do it yourself. He finally agreed to come up to set up my bed. But guess whatthere were no pillowsor blankets either. So one was expected to pay >$200 to sleep in a rollaway bed?? I surrendered and asked to switch to a smoking room - a small stinky room that obviously was not what was reserved for me. They agreed to switch me to a non-smoking room for my second night stay - but that room would only be guaranteed till 5 pm - Hilton's policy. In summary, this is the HOTEL that would consider providing a room without a BED to a customer!! This is definitely not my experience with other Hiltons. For a while, I thought I was at a Best Western!!
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SpiderellaofChicago
September 07, 2008
Wow...i am amazed ..the new fitness center at the Palmer House is by far the best in downtown area.Spa Chakra is delivering for Palmer House the following : State of the Art Precor equipment, Three interconnected levels of fitness area, pool and expansive area for stretching and toning..Not to mention the luxurious men's and women's locker rooms complete with grooming amenities, steam showers and refreshments.Starting 25th September, Spa Chakra it is going to open on their 5th floor and i can't wait that because i know that they use only Guerlain skin-care. They will have 12 treatment rooms accommodating facial, massage and body therapies, Vichy shower, hydrotherapy and health assessments. Oh, i have to mention that i have all this information from the brochure that i received when i worked out over there. Hm, hm, hm .And last but not list complimentary valet with each appointment and for The Loop i think it's wonderful.
read full reviewThe Details on The Palmer House Hilton
The Extras:
Pets under 85 pounds are welcome free of charge; guests with dogs must use the service elevator and sign an agreement to pay for any damage caused by the canine. Dogs may not be left alone in guest rooms.
Parking:
It's available, but pricey--$45 a day for valet, $35 for self-parking.
Know Before You Go:
Long the home to Trader Vic's in Chicago, but the hula haunt closed in 2005. Still, numerous dining options are available in the hotel (including Lockwood, serving contemporary American cuisine) and within a 2-block stroll.
The Extras:
Pets under 75 pounds are welcome with a $75 non-refundable pet fee; guests with dogs must use the service elevator and sign an agreement to pay for any damage caused by the canine. Dogs may not be left alone in guest rooms.
Know Before You Go:
Numerous dining options are available in the hotel (including Lockwood, serving contemporary American cuisine) and within a 2-block stroll.
Save Money:
The Hilton HHonors program allows guests to earn points and airline miles toward discounted hotel stays and vacation packages.
Know Before You Go:
The Hilton Direct program, a search service specializing in booking group events, enables guests to locate the perfect Hilton property for booking a business conference or special event.
The Extras:
Suites and executive rooms feature extra amenities like bathrobes, lounges with extra seating, complimentary continental breakfasts and afternoon hors d'oeuvres, as well as a minibar stocked with goodies.
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