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The Palmer House Hilton - Chicago Hotels
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“Amazing Hotel, Amazing Location, Awful view”
“The lobby is simply breathtaking, and a fabulous place for cocktails -- even if you're not staying there!”
“Our food was cold and presented poorly on the buffet, our table was dirty upon arrival, and the staff was unavailable.”
“The hotel is located near great stores for shopping.”
“I'd come back for the location alone, but the rooms were great too!”
“From what you read on their website, one would expect at the minimal you will have good if not excellent customer service.”
“Stay here and you will be in the lap of luxury for a reasonable price.”
“We were within walking distance (20 minutes) from Navy Pier and with the sunny day we had it was a quick, beautiful walk.”View Less
One of the worst hotel experiences I've had. TERRIBLE.. My pregnant wife and I (6'2") arrived late on a Fri evening and were given the smallest hotel room I have ever seen. It had one double bed (not even a queen) with peeling wall paper, a broken toilet, an old tube TV from the 90s, no minibar or fridge and what appeared to be a very dirty bedspread. The staff at the front desk had an attitude when checking in and again when we asked about being moved to another room. No move, no fixes and no one seemed to care. Do not stay here. Despite a nice lobby, it was one of the worst hotel experiences I have ever had--and I travel a lot.…
New Year's Eve 2011 w/ Yelp, 103.5 Kiss FM, & Chicago Sun-ti.
This is by far one of the best hotels I've stayed in. Service was superior and the location is the AMAZING. Walking distance from everything (shops, museums, theaters, etc)
I am planning on staying at the hotel again this year for New Year's Eve. No drink lines, real top shelf brands, and good food.....this hotel always delivers.
This year it seems that they have added a new element of entertainment and are doing the official Yelp Chicago, 103.5 Kiss FM, & Chicago Sun-Times event.......Not every day three of the biggest media outlets partner on a huge gala!
Website: Google "NYE SOIREE"…
Great place to stay in Chicago. We love to stay at the Palmer House, it has a great location in Chicago and all the times we have stayed there we have had nothing but great things to say. By far our favorite Chicago hotel!
Great, Beautiful, Historic Hotel with a Super Location!!. The Palmer House was a great choice for our vacation stay. The location was great. I have stayed at 3 other hotels and this was by far the best location. The staff was amazingly friendly. I can understand why people say the halls are hard to navigate, but there are signs all over leading to the room numbers and then back to the elevators. The lobby of this hotel is most beautiful. The only complaint I have is the elevator situation. There are nine elevators with three going LL-12, three going 13-17, and three going 18-23. The upper floor elevators (the ones I used) also went to LL-8. On both the weekday mornings I was trying to get downstairs, I waited about 7-10 minutes each time for the elevator to take us down. I had to plan that time into my budget in getting to the EL on time for the airport. I was also not to thrilled with the $7 per hour wireless fee (only available in the lobby or the $15 in room internet fee. After being told of the $7 per hour charge I didn't bother asking if the $15 was per day or hour. The room was spacious though and had 2 bathrooms with I loved. I have to say again, I was really impressed with how friendly all the staff was during my stay. Other than the elevators and internet fee, I loved the Palmer.…
Bad Customer Service!!. From what you read on their website, one would expect at the minimal you will have good if not excellent customer service. Not really!!! I was first greeted by a "joker" - Ron, who tried to make fun of my last name. Then took 5 minutes of "acting" to tell me that they didn't have any non-smoking rooms, despite my reservation requested. He went on to "entice" me to stay at a "Parlor" - a living room with a kitchenette but no "bedroom" - i.e. NO BED - but they will supply a rollaway!! Or my option was to pay to upgrade to a suite. He disappeared for 10 minutes to speak with the Manager on my behalf. I tried to use my cell phone to call the person who made my reservation but there were no reception in the registration area because of all the marbles surrounding us. Ron would not let me use his phone so I have to drag my lugguage around to find a spot with reception. Unsuccessful, I went back and asked to speak to the Manager. 10 minutes later, Manager Fayth Sosa showed up, offering no options. I gave up and agreed to take the "Parlor". Upon arrival in my Parlor, a tiny twin rollaway bed was up against the wall. I called to inquire if I was expected to set up my own rollaway bed and Noel, the other Manager told me that it was very easy to do i.e. you could do it yourself. He finally agreed to come up to set up my bed. But guess whatthere were no pillowsor blankets either. So one was expected to pay >$200 to sleep in a rollaway bed?? I surrendered and asked to switch to a smoking room - a small stinky room that obviously was not what was reserved for me. They agreed to switch me to a non-smoking room for my second night stay - but that room would only be guaranteed till 5 pm - Hilton's policy. In summary, this is the HOTEL that would consider providing a room without a BED to a customer!! This is definitely not my experience with other Hiltons. For a while, I thought I was at a Best Western!!…
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