Edwardo's Natural Pizza

10/03/08

Terrible service and terrible food quality has left a bad taste in our mouths...

by srecinto at Citysearch

Normally I like Edwardo's Pizza. I even used to frequent this particular establishment many times when I worked in the area. On October 3rd, 2008 some old friends of mine though it would be a great location to discuss the good old days (we used to eat here a lot) as well as celebrate a birthday.

This is where the good part ends.

We arrived at Edwardo's at 11:30am and was serviced by a waitress who was extremely rude (ignoring us when we requested to order multiple times, slamming out plates down and speaking to us in a very rude and unfriendly manner, ignored refilling our two African American friend's drinks as well as failed to bring out one of their meals)

it also took an hour and three minutes (12:33pm on October 3rd 2008) to receive our "pre-made" lunch special pizzas and salad just to find our food prepared unsatisfactory i.e. our Chicken Cesar Salad was drenched in the dressing making it inedible, our pizzas were very salty as well as under cooked (portions of what appeared to be raw dough) as well as floating black things in our drinks when the non African American people in our group received our single refill at the end of our meal. When we approached the manager and attempted to explain our unsatisfactory experience, he simply shrugged his shoulders and said "Sorry about that" then ignored us.

This experience has literally left a bad taste in our mouths and hopefully this information will help Edwardo's to rectify the quality at the 521 Dearborn establishment and perhaps someday we may again become patrons of Edwardo's once there are noticeable improvements.

• Pros: Edwardo's usually has great tasing pizza
• Cons: The service and food quality was terrible at this location on this date